Laina Moore
Sperryville,VA
Summary
I am a goal-oriented and committed freshman at Bridgewater College. Through my work and volunteer experience, I have a strong basis in effective interpersonal communication, teamwork and leadership, alternative problem solving, and a solid work ethic. My history in customer service allows me to have a diverse and empathetic sense of communication with a solid baseline for problem-solving and on-thespot critical thinking skills. These are skills that I am learning to carry into the real world through my college experience.
Overview
3
3
years of professional experience
Work History
HOSTESS & WAITRESS
Rappahannock Pizza Kitchen
03.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls and greeting guests simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
HOSTESS
Headmasters Pub
06.2022 - 02.2023
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Bachelor of Science - Biology
Bridgewater College
Bridgewater, VA05-2028
High School Diploma -
Rappahannock County Public High School
Washington, VA05-2024
Dual-Enrollment -
Laurel Ridge Community College
Middletown, VA01.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Timeline
HOSTESS & WAITRESS
Rappahannock Pizza Kitchen
03.2023 - Current
HOSTESS
Headmasters Pub
06.2022 - 02.2023
Dual-Enrollment -
Laurel Ridge Community College
Bachelor of Science - Biology
Bridgewater College
High School Diploma -
Rappahannock County Public High School
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