GABRIELLA BERMUDEZ
Plano,Tx
Summary
Bilingual solutions driven Sales Agent with over 5 years experience in leasing and finance. Closed Clients on deals and signed them up on auto loan contracts. Won top sales of the month award for the most gross. Improved the Company’s gross in sales and Client experience by providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Sales and Leasing Consultant
Autoflex Leasing
12.2019 - Current
- Strong communication skills, ability to explain complex financial concepts in a clear and understandable way while building rapport with Clients effectively and convey value of products and services.
- Knowledge of finance, selling financial products, reading financial statements and analyzing data and understanding Clients needs.
- Ability to analyze data and make informed decisions based off of financial information
- Being able to interpret market trends, assess Client needs and identify opportunities
- Ability to negotiate deals, handle objections, and close sales
- Familiarity with CRM software to track customer interactions, manage leads, analyze sales to stay organized and efficient
- Ability to adapt to different situations and learn new skills quickly
Sales Representative
Toyota Of Dallas
05.2019 - 12.2019
- Responded promptly to customer inquiries to increase overall satisfaction
- Followed up with customers after sales to gain feedback
- Entered customer transaction information into company databases
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Made appointments daily to create new opportunities and sales.
- Negotiated contracts and prices with clients to exceed sales goals
- Demonstrated use and operation of vehicles
- Closed sales
- Product knowledge on what I was selling
- Client acquisition and retention
- Performed sales floor work, such as greeting and assisting customers.
BDC Representative
Autos of Dallas
01.2018 - 05.2019
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Followed up with existing Clients through regular check-ins via phone or email correspondence.
- Determined clients primary concern and schedule scheduled necessary appointment
- Handled all incoming Internet leads via phone email and text
- Develop and maintain a knowledge base of the products at the dealership
- Energetic, enthusiastic, and team oriented
Education
Lewisville High School
Lewisville, TX05.2009
Skills
- Bilingual- Fluent in English/Spanish writing and reading
- Always maintaining a professional appearance
- Financial Analysis-Ability to analyze credit reports, financial statements, and other financial documents to assess customers' creditworthiness and determine loan terms
- Knowledge of Financial Products-Understanding of various auto financing options, such as loans, leases, and financing packages, as well as their terms, conditions, and regulations
- Communication Skills-Strong interpersonal skills to effectively communicate with customers, explaining complex financial terms in a clear and understandable manner
- Negotiation Skills-Ability to negotiate terms with customers, lenders, and dealerships to secure favorable financing deals for clients
- Customer Service-Providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring a smooth financing process
- Attention to Detail- Thoroughness in reviewing loan documents and ensuring accuracy in financial calculations and paperwork
- Compliance Knowledge-Understanding of regulatory requirements and compliance standards related to auto financing, including consumer protection laws and regulations
- Problem-Solving Abilities-Capability to identify and resolve issues related to financing applications, credit challenges, or loan processing
- Sales Skills- Ability to effectively promote financing options and upsell additional products or services to Clients
Timeline
Sales and Leasing Consultant
Autoflex Leasing
12.2019 - Current
Sales Representative
Toyota Of Dallas
05.2019 - 12.2019
BDC Representative
Autos of Dallas
01.2018 - 05.2019
Lewisville High School