Gabriella Breining
Levittown
Summary
Dynamic and detail-oriented professional with a proven track record in the hospitality industry, notably at The Green Parrot. Excelled in high-pressure environments, demonstrating exceptional multitasking and customer service skills. Achieved significant improvements in guest satisfaction and team efficiency through effective collaboration and a strong focus on hospitality service expertise.
Overview
5
5
years of professional experience
Work History
Waitress
The Green Parrot
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barista
Dunkin' Donuts Franchising
09.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
Sandwich Maker
Redhouse Bagels
02.2020 - 06.2020
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
Education
Harry S. Truman High School
Levittown, PA06.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Active listening
- Time management
- Performance improvement
Timeline
Waitress
The Green Parrot
06.2023 - Current
Barista
Dunkin' Donuts Franchising
09.2021 - 06.2022
Sandwich Maker
Redhouse Bagels
02.2020 - 06.2020
Harry S. Truman High School
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