Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Liquor Control Decoy
Michigan Liquor Control Comission
05.2023 - 07.2024
Worked with Liquor Control Investigators to attempt to buy alcoholic beverages from locations with their liquor license while being under the age of 21.
Education
Bachelor of Science - Criminal Justice
Wayne State University
Detroit, MI
04-2025
Skills
Active listening
Critical thinking
Data entry
Problem-solving
Microsoft outlook
Research
Timeline
Liquor Control Decoy
Michigan Liquor Control Comission
05.2023 - 07.2024
Customer Service Representative
Central Transport Inc.
08.2021 - Current
Bachelor of Science - Criminal Justice
Wayne State University
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