Gabriella Brown
Warren,MI
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Central Transport Inc.
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Liquor Control Decoy
Michigan Liquor Control Comission
05.2023 - 07.2024
- Worked with Liquor Control Investigators to attempt to buy alcoholic beverages from locations with their liquor license while being under the age of 21.
Education
Bachelor of Science - Criminal Justice
Wayne State University
Detroit, MI04-2025
Skills
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Microsoft outlook
- Research
Timeline
Liquor Control Decoy
Michigan Liquor Control Comission
05.2023 - 07.2024
Customer Service Representative
Central Transport Inc.
08.2021 - Current
Bachelor of Science - Criminal Justice
Wayne State University
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