Gabriella Cardoso
Ellsworth,PA
Summary
Driven to excel in customer-focused roles, I leveraged my expertise in customer engagement and inventory management at Depop to surpass sales targets, enhancing customer satisfaction and loyalty. My adeptness in relationship building and marketing strategies significantly contributed to achieving and often exceeding company goals, with a proven track record of fostering repeat business and strong customer relations.
Overview
5
5
years of professional experience
Work History
Seller
Depop
10.2022 - Current
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Cashier
Par Mar Stores
Monessen, PA
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Crew Member
Burger King
Belle Vernon, PA
09.2019 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Babysitter
Family Friend
Charleroi, PA
03.2020 - 09.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
Monessen Highschool
Monessen, PA05.2022
Culinary
Mon Valley Career & Technology Center
Charleroi, PA05.2022
Skills
- Customer engagement
- Marketing strategies
- Inventory management
- Sales techniques
- Promotions
- Online platforms
- Social media marketing
- Facebook marketplace
- Shipping
- Cash register management
- Teamwork and collaboration
- Time management
- Attention to detail
- Team building
- Multitasking
- Relationship building
- Conflict resolution
- Food safety and sanitation
- Task prioritization
- Processing payments
- Written communication
- Reliability
- Excellent communication
- Customer satisfaction
- Effective communication
- Self motivation
- Goal setting
Timeline
Cashier
Par Mar Stores
08.2023 - 11.2023
Seller
Depop
10.2022 - Current
Babysitter
Family Friend
03.2020 - 09.2020
Crew Member
Burger King
09.2019 - 05.2021
Monessen Highschool
Culinary
Mon Valley Career & Technology Center