Gabriella Chavez
San Jose,CA
Summary
Organized professional with over 2 years of management experience in retail. Coordinated schedules, managed records, and facilitated communication across departments while supporting leadership with administrative tasks. Aiming to leverage strong administrative and communication skills to enhance patient scheduling and front-office operations at El Camino Health.
Overview
1
1
Language
3
3
years of professional experience
Work History
Assistant Store Manager
ZUMIEZ
San Jose, California
11.2023 - Current
- Coordinated schedules and organized daily responsibilities to optimize store operations and meet staffing needs.
- Delivered courteous, solution-focused customer service by addressing questions and resolving concerns to enhance customer satisfaction.
- Trained and supported new employees by explaining procedures, providing guidance, and reinforcing company policies.
- Assisted with employee scheduling and shift coverage while balancing staffing needs with anticipated business volume.
- Managed multiple tasks and competing priorities in high-volume environment while maintaining professionalism, efficiency, and attention to detail.
- Communicated with district and regional management by phone and email to coordinate operational needs, share updates, and address concerns.
- Answered phone calls, responded to inquiries, and communicated professionally with customers, employees, and management.
- Entered, updated, and retrieved information in internal computer systems and spreadsheets while maintaining accuracy and organization.
- Prepared and reviewed daily, weekly, and monthly sales reports using spreadsheets and internal reporting systems.
- Maintained operational records and documentation to ensure accuracy in reporting and support effective management review.
- Used active listening, problem-solving, and de-escalation skills to handle challenging interactions and maintain positive customer relationships.
Education
Associate of Science - Accounting
De Anza College
Cupertino, CA06-2028
Skills
- Sales reporting
- Microsoft Office (Word, Excel, Outlook)
- Scheduling & Calendar Coordination
- Customer service
- Phone communication
- Multitasking & Task Prioritizing
- Payroll management
- Office Supply & Inventory Management
- Confidentiality & Discretion
- 30 WPM
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
ZUMIEZ
11.2023 - Current
Associate of Science - Accounting
De Anza College