Sofia Neira
Wellington,FL
Summary
Detail-oriented Administrative Professional with a Bachelor's in Business Management and experience in executive support and office administration. Expertise in managing calendars, coordinating schedules, and maintaining confidential records. Strong organizational skills enhance efficiency in fast-paced environments, contributing to team success.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Assistant Store Manager
Sherwin-Williams Commercial Paint Store
Palm Beach Gardens, Florida, United States
05.2024 - Current
- Processed paint orders to ensure customers received correct products and ensured the right product recommendations were filtered to each customer and their individual projects
- Built customer relationships and loyalty to store location through personalized service and consistent follow-up.
- Assumed full management responsibilities, serving as Acting Manager from January 2025 to April of 2026. Overseeing daily store operations during a leadership transition.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
Estimator Support/ Executive & Sales Assistant
JJ Quality Builders of the Palm Beaches
Lake Park, Florida, United States
02.2023 - 02.2024
- Schedule multiple client appointments a day for sales reps after pre-qualification
- Manage phone calls, record messages, and direct calls.
- Processed proposal and contract requests from sales team promptly to support sales efforts
- Cultivated relationships with customers, resulting in increased repeat business and referrals
- Create and send text message and email campaign for marketing purposes
- Collaborated with project managers to evaluate project specifications and requirements.
- Enhanced estimating processes by implementing standardized templates and checklists.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Reduced time spent on data entry tasks, implementing an organized system for tracking historical pricing information.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
Executive Personal Assistant
Lana's Brows Studio
Wellington, Florida, United States
05.2020 - 12.2022
- Scheduled multiple client appointments daily, optimizing time management and enhancing client satisfaction
- Managed incoming calls to provide information about services and assist customers and personal messages regarding inquiries of the service
- Ensured a secure and organized work environment to facilitate optimal operations
- Coordinated client communications and follow-ups, enhancing customer satisfaction.
- Developed and maintained organizational systems for studio supplies and inventory management.
- Assisted in creating promotional materials, boosting marketing efforts for special events.
- Streamlined client intake procedures, improving efficiency of onboarding new customers.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Client Services & Hospitality Professional
Piatto Bravo
Wellington, Florida, United States
02.2021 - 10.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Oversaw daily operations during peak hours, optimizing workflow and team efficiency.
- Mentored staff, fostering a positive work environment and encouraging professional growth.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Managed table settings and maintained cleanliness in dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and resolved issues promptly to enhance overall dining experience.
- Oversaw food preparation methods, portion sizes, and presentation to maintain quality standards
Department Administrative Assistant
Adam's Center for Entrepreneurship at FAU
Boca Raton, Florida, United States
09.2021 - 05.2022
- Enhanced office organization by developing efficient filing system, significantly reducing retrieval time.
- Partnered with colleagues to enhance teamwork skills Perfected teamwork skills.
- Led programs and projects to raise awareness of College of Business Center initiatives
- Assisted in organizing entrepreneurship workshops and events to enhance community engagement.
- Streamlined data entry processes, improving efficiency in tracking student participation and feedback.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Performed administrative and technical tasks under my supervisor's guidance
- Led programs and projects to raise awareness of center initiatives
- Enhanced office organization by developing efficient an efficient filing system, significantly reducing retrieval time.
Education
Bachelor of Arts - Business Administration and Management, General
Florida Atlantic University - College of Business
Boca Raton, FL12-2022
Associate of Arts - Business Administration and Management, General
Palm Beach State College
Loxahatchee Groves, FL12-2021
Skills
- Retail operations
- Planograms
- Customer relationship management (CRM)
- Sales growth
- Sales reporting
- Cost control
- Operations management
- Business development
- Trend Analysis
- Staff training and development
- Staff supervision
- Team leadership
- Team motivation
- Task delegation
- Employee scheduling
- Schedule oversight
- Decision-making
- Problem-solving
- Multitasking
- Time management
- Computer skills
- Scheduling and coordinating
- Reporting and documenting
- Talent acquisition
- Customer service
- Customer satisfaction
- Business development understanding
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Sherwin-Williams Commercial Paint Store
05.2024 - Current
Estimator Support/ Executive & Sales Assistant
JJ Quality Builders of the Palm Beaches
02.2023 - 02.2024
Department Administrative Assistant
Adam's Center for Entrepreneurship at FAU
09.2021 - 05.2022
Client Services & Hospitality Professional
Piatto Bravo
02.2021 - 10.2022
Executive Personal Assistant
Lana's Brows Studio
05.2020 - 12.2022
Bachelor of Arts - Business Administration and Management, General
Florida Atlantic University - College of Business
Associate of Arts - Business Administration and Management, General
Palm Beach State College