Gabriella Delgado
Cortlandt Manor,NY
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, at Drum Hill Senior Living. Proven ability to enhance guest satisfaction through attentive service and effective team collaboration, while maintaining high cleanliness standards in a high-volume dining environment. Trained new staff, elevating overall team performance.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
year of professional experience
Work History
Food Prep/ Server
Drum Hill Senior Living
06.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked place orders and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Walter Panas High School
300 Croton Ave, Cortlandt, NY 1056705-2027
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- High volume dining
- Team collaboration
- Guest engagement
Timeline
Food Prep/ Server
Drum Hill Senior Living
06.2024 - 02.2025
High School Diploma -
Walter Panas High School
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