Maritza Romero
La Marque,TX
Summary
Proven track record in enhancing guest experiences and revenue growth at BrickHouse through exceptional customer service and upselling techniques. Expert in cash handling and multitasking, ensuring efficient workflow and high-quality service. Trained staff in maintaining company standards, demonstrating a strong work ethic and leadership.
Overview
9
9
years of professional experience
Work History
Food Prep/Server
Saltgrass Steakhouse
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Server/Training
BrickHouse
02.2016 - 12.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
High School Diploma -
Ignacio Zaragoza
Mexico CitySkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Spanish Speaking
Timeline
Food Prep/Server
Saltgrass Steakhouse
01.2024 - 08.2024
Head Server/Training
BrickHouse
02.2016 - 12.2023
High School Diploma -
Ignacio Zaragoza