Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabriella Dugan

Summary

Detail-oriented in problem-solving with strong organizational skills. Experience and proven knowledge of leadership, training, and customer satisfaction. Frequently praised as hard-working and reliable, living out Starbucks's mission and values.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
12.2023 - Current
  • Manages cash handling procedures, maintaining accuracy in financial transactions
  • Provides ongoing support and coaching to employees during challenging situations
  • Continuously improves workplace processes and procedures, identifying areas for improvement and leading change
  • Celebrating successes of the store and partners daily

Barista Trainer

Starbucks
08.2023 - 12.2023

Barista

Starbucks
12.2020 - 12.2023
  • Maintains high standards of cleanliness in the café area and equipment used for coffee preparation
  • Welcomes customers and answers questions regarding menu items and preparation methods
  • Demonstrates ability to work collaboratively with customers and colleagues to create a positive customer experience


General Worker

Grand Slam
07.2019 - 11.2020
  • Supervised activities i.e Laser tag, bumper cars, trampolines
  • Worked in the kitchen, taking orders and serving food


Education

Bachelor of Arts (B.A.) - Organizational Leadership

Arizona State University
12.2025

High School Diploma -

Homeschool
12.2022

PSEO in Career Technical Ed -

Normandale Community College
05.2022

High School Diploma -

BlueSky Online Charter
05.2022

Skills

  • Ability to Adapt
  • Creative Problem-Solving
  • Team Collaboration and Leadership
  • Continuous Improvement
  • Daily Workflows
  • Customer-Oriented

References

  • Meagn Goose, Starbucks - Manager, (727) 698-0386, US1585517@starbucks.com
  • Josh Taylere, Business Owner, Grandslam - Former Manager, (651) 307-1179, josh@grandslammn.com
  • Gabra Lokken, Teacher + Advisor, Bluesky Online Charter School Former NHS Advisor, (320) 262-9828, gabralee@hotmail.com

Timeline

Shift Supervisor

Starbucks
12.2023 - Current

Barista Trainer

Starbucks
08.2023 - 12.2023

Barista

Starbucks
12.2020 - 12.2023

General Worker

Grand Slam
07.2019 - 11.2020

PSEO in Career Technical Ed -

Normandale Community College

Bachelor of Arts (B.A.) - Organizational Leadership

Arizona State University

High School Diploma -

Homeschool

High School Diploma -

BlueSky Online Charter

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Gabriella Dugan