Gabriella Duong
Sacramento,CA
Summary
Dynamic and detail-oriented professional with a proven track record in customer service and administrative support, excelling in fast-paced environments. Bilingual in English and Cantonese, equipped with exceptional communication skills that foster strong relationships with diverse clientele. Recognized for adaptability and organizational abilities that enhance team efficiency and drive results. Committed to delivering high-quality service while contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Sacramento Pediatrics Medical Corporation
05.2026 - Current
- Ensured exceptional front office service by serving as initial contact for patients and families, fostering a positive environment.
- Utilize IMS Electronic Medical Records (EMR) to update patient demographics, document encounters, scan records, and maintain accurate electronic charts.
- Schedule, reschedule, and coordinate patient appointments while optimizing provider calendars and reducing scheduling conflicts.
- Verify insurance eligibility, update patient insurance information, and collect co-payments to support accurate billing processes.
- Manage 20–30+ patient check-ins and check-outs daily, ensuring efficient patient flow and minimal wait times.
- Handle 50–100+ incoming phone calls per day, assisting with scheduling, patient needs, and general inquiries in a professional manner.
- Maintain 100% HIPAA compliance when handling confidential patient information and medical records.
- Assist providers in maintaining accurate and up-to-date electronic medical records (IMS EMR) through precise documentation and data entry.
- Process referrals, medical records requests, school/sports forms, and prescription refill requests.
- Coordinate communication between physicians, nurses, pharmacies, and patients to support continuity of care.
- Maintain strong attention to detail while balancing multiple administrative tasks in a fast-paced pediatric office.
Crew Member
Raising Cane's
01.2026 - 05.2026
- Worked drive-thru, counter, and kitchen stations.
- Maintained cleanliness and food safety standards.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high food safety standards and cleanliness.
- Collaborated with team members to streamline order preparation processes, reducing wait times.
- Ensured accurate cash handling during transactions, maintaining accountability and minimizing discrepancies.
Server
Crazy Sushi
09.2025 - 01.2026
- Greeted and seated guests in a friendly and professional manner, ensuring a welcoming dining experience
- Took accurate food and beverage orders and entered them into the POS system efficiently
- Communicated clearly with sushi chefs and kitchen staff to ensure timely and correct order preparation
- Delivered food and beverages promptly while maintaining proper presentation standards
- Assisted guests with menu recommendations based on preferences, dietary needs, and allergies
- Handled guest concerns and resolved issues professionally to ensure customer satisfaction
Team Member
SomiSomi
07.2024 - 08.2025
- Prepared desserts and handled cash transactions.
- Provided friendly customer service.
- Maintained cleanliness and stocked supplies.
- Worked efficiently in fast-paced environment.
Sales Associate
Champs Sports
11.2023 - 01.2024
- Assisted customers with product selection.
- Processed sales, returns, and exchanges.
- Supported inventory and sales goals.
- Maintained knowledge of current promotions and new product arrivals to inform customers.
- Executed visual merchandising strategies to optimize product displays and drive sales.
Education
No Degree - Nursing
Cosumnes River College
05-2027
High School Diploma -
Monterey Trail High School
05-2025
Skills
- IMS EMR
- Patient Scheduling
- Insurance Verification
- HIPAA Compliance
- Data Entry
- Multi-line Phones
- Customer Service
- Microsoft Office
- Google Workspace
LANGUAGES
English (Fluent)
Cantonese (Fluent)
Timeline
Medical Receptionist
Sacramento Pediatrics Medical Corporation
05.2026 - Current
Crew Member
Raising Cane's
01.2026 - 05.2026
Server
Crazy Sushi
09.2025 - 01.2026
Team Member
SomiSomi
07.2024 - 08.2025
Sales Associate
Champs Sports
11.2023 - 01.2024
No Degree - Nursing
Cosumnes River College
High School Diploma -
Monterey Trail High School