Gabriella Esterly
Wernersville,Pennslyvania
Summary
Dynamic bar and restaurant professional with a proven track record at The Hidden Still, excelling in exceptional customer service and multitasking efficiency. Skilled in beverage preparation and POS system operation, I enhance guest satisfaction through effective teamwork and a commitment to cleanliness and safety standards. Certified RAMP training as well.
Overview
4
4
years of professional experience
Work History
Bar Server
The Hidden Still
Vernon , CT
02.2024 - 11.2025
- Provided exceptional customer service in fast-paced bar environment.
- Prepared and served beverages according to standard recipes and guest preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to facilitate timely food and drink service during peak hours.
Beauty Advisor
Sephora
Wyomissing, PA
09.2023 - 11.2023
- Provided expert beauty product consultations to enhance customer satisfaction and loyalty.
- Engaged customers with personalized recommendations based on skin type and preferences.
- Demonstrated makeup application techniques to educate clients on product usage.
- Assisted in inventory management, ensuring product availability and organization on sales floor.
- Utilized point-of-sale systems to process transactions accurately and efficiently during peak hours.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
Server
Paradise By The Slice
Wernersville
04.2022 - 09.2023
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Handled cash transactions accurately, ensuring financial accountability and reconciliation at shift end.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty to establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Red Plate Diner
Wernersville, PA
06.2022 - 11.2022
- Efficiently managed order taking and processing to minimize wait times during peak hours.
- Collaborated with kitchen staff to ensure accurate food preparation and timely delivery of orders.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
Host
Salute! Restaurant
Sinking Spring, PA
12.2021 - 03.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Addressed guest inquiries and concerns efficiently, enhancing overall satisfaction.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Conrad Weiser
Skills
- Multitasking efficiency
- Workplace safety
- Teamwork orientation
- Cleanliness standards
- POS system operation
- Beverage preparation
- Alcohol safety
- Mixology basics
- Excellent customer service
- Cleanliness and sanitation
- Money handling
- Food service
- Professional appearance
Timeline
Bar Server
The Hidden Still
02.2024 - 11.2025
Beauty Advisor
Sephora
09.2023 - 11.2023
Server
Red Plate Diner
06.2022 - 11.2022
Server
Paradise By The Slice
04.2022 - 09.2023
Host
Salute! Restaurant
12.2021 - 03.2022
High School Diploma -
Conrad Weiser