Gabriella Evans
Cedar Park,TX
Summary
Highly organized, dependable, and hardworking with good communication and multitasking abilities. Successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet the team's goals. A detail-oriented individual, having developed the ability to complete projects with a high level of accuracy. Looking to find and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent project management, and other general skills.
Overview
3
3
years of professional experience
Work History
Lead Animal Care Specialist
Texas Humane Heroes
Leander, TX
11.2020 - Current
- Managed lobby and cat-care team.
- Calculated daily revenue.
- Answered a high number of phone calls and responded to upwards of 50 emails a day.
- Created manuals and other informative directions.
- Engaged with customers in alignment with company goals.
- Provided coaching and mentoring to new hires.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Reinforced the importance of empathy, understanding, and patience in all interactions with clients.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Education
Archaeology/Anthropology -
Austin Community College
Cedar Park, TX05.2019
High School Diploma -
Vista Ridge High School
Cedar Park, TX06.2018
Skills
- Front Desk Management
- Adaptability
- Cash Handling
- Organization and Filing
- Data Entry
- Microsoft Office
- Record Keeping
- Appointment Scheduling
- Customer Communication
- Inventory Management
Affiliations
- Reading
- Animal Care
- Archaeology
Languages
English
Native or Bilingual
Software
Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Lead Animal Care Specialist
Texas Humane Heroes
11.2020 - Current
Archaeology/Anthropology -
Austin Community College
High School Diploma -
Vista Ridge High School