GABRIELLA FERNANDEZ
Conroe
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
01.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Seasonal Specialist
Apple The Woodlands
08.2024 - 08.2024
- Stayed up to date with Apple’s services, products, and processes to help every customer
- Gave immediate help and identified their needs accordingly with the opportunities and products in store through tailored solutions
- Supported my peers by collaborating to achieve store goals and sharing knowledge
- Handled complex customer situations by turning them into positive opportunities and outcomes
Human Resources Intern
CCS Holding Group
07.2024 - 07.2024
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies
- Assisted in the recruitment process by screening resumes, conducting phone interviews, and scheduling face-to-face interviews with potential candidates
- Compiled reports on employee performance evaluations, attendance records, and training programs
- Organized and stored employment forms and information
Hostess
Sixty Vines
01.2023 - 06.2024
- Greeted customers and escorted them to their tables
- Assigned seating arrangements based on customer preferences and restaurant policies
- Provided menus and answered questions about menu items and specials
- Managed reservations, waitlists, and special requests for large parties
Cafe Supervisor
Barnes and Noble College
05.2022 - 04.2023
- Supervised staff in providing excellent customer service to patrons
- Ensured efficient operation of café according to health and safety regulations
- Managed inventory, ordering supplies as needed
- Monitored staff performance, providing feedback and guidance when necessary
- Trained new employees on operational procedures and policies
Barista
Barnes and Noble College
11.2021 - 05.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Operated cash registers to process customer payments
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Monitored inventory levels of supplies and restocked when necessary
Associate
Macy's
08.2021 - 10.2021
- Verified credit card charges against purchase receipts for accuracy
- Helped customers locate items within the store using the inventory system
- Operated equipment such as scanners and scales correctly during checkout process
- Encouraged customers to sign up for loyalty programs or store credit cards
Education
Bachelor of Science - Political Science, Minor in Phronesis
University of Houston
06.2026
Skills
- Management Support
- Cash Handling
- Workplace Safety
- New Hire Training
- Conflict Resolution
- Attention to Detail
Certification
Texas Foods Handlers Certification
LANGUAGES
Spanish: Native/Bilingual
English: Native/Bilingual
Timeline
Barista
Starbucks
01.2025 - Current
Seasonal Specialist
Apple The Woodlands
08.2024 - 08.2024
Human Resources Intern
CCS Holding Group
07.2024 - 07.2024
Hostess
Sixty Vines
01.2023 - 06.2024
Cafe Supervisor
Barnes and Noble College
05.2022 - 04.2023
Barista
Barnes and Noble College
11.2021 - 05.2022
Associate
Macy's
08.2021 - 10.2021
Bachelor of Science - Political Science, Minor in Phronesis
University of Houston
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