Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Gabriella Flores

Gabriella Flores

Success Coordinator
Brookline,MA

Summary

Goal-oriented Success Coordinator dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Support Initiative, Success Coordinator

Northeastern University
Boston, MA
08.2021 - Current
  • Playing a lead role in implementing a new, university-wide initiative that supports undergraduate students.
  • Executing the peer mentoring technology platform, MentorHub NU integration to The College of Professional Studies undergraduate population.
  • Training and supervising 10-13 Student Success Guides and navigating a caseload of approximately 2000 students.
  • Serving on the Habits of Success workshop series planning and coaching team and becoming the lead for all promotional and marketing materials.
  • Strategize and execute a promotional distribution plan and communications plan.
  • Leading team meetings, individual coaching sessions, and trainings with the members of the Student Success Guide team, and individual coaching sessions with undergraduates.

Resident Director

Tufts University
Medford, MA
07.2020 - 07.2021
  • Managed residence halls of 200+ students and supervised 15 Resident Assistants.
  • Organized weekly staff meetings and biweekly one-on-one meetings with each student staff member.
  • Mediated conflicts and coordinated resolutions in consultation with supervisor.
  • Conducted building and floor meetings in partnership with members of the Office of Residential Life &Learning during orientation, semester closing, and in response to campus or world events.
  • Chaired Residence Life Selection and Recruitment and conducted bias training for Resident Assistant evaluators.

Diversity, Equity, & Inclusion Program Coordinator

John Carroll University
Cleveland, OH
07.2018 - 07.2020
  • Supported the recruitment and retention of first-year, transfer, and first-generation students.
  • Created 15+ successful program initiatives for the Match, Empower, Learn, Teach initiative.
  • Provided financial aid advice, accessibility services, and mental health referrals to advocate for students who required additional assistance.
  • Secured the Dr. Reverend Valentino Lassiter Award in order to facilitate a workshop created to help underrepresented students understand their civil rights.

Volunteer Relations Coordinator

Tamir E. Rice Foundation
Cleveland, OH
04.2017 - 04.2019
  • Fundraised $36,000 for the Tamir E. Rice Afro-Centric Cultural Center.
  • Recruited and retained over 60 members of the organization.
  • Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
  • Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.

Education

Master of Education - Educational Leadership & Policy Studies

Boston University
05.2001 -

Bachelor of Arts, B.A - Technical Writing

John Carroll University
Cleveland, OH

Skills

Data-driven decision making

Website management

Marketing & promotionFluent SpanishFluent English

Course planning and organization

Mediation and crisis intervention

Certification

Northeastern University Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Student Support Initiative, Success Coordinator

Northeastern University
08.2021 - Current

Resident Director

Tufts University
07.2020 - 07.2021

Diversity, Equity, & Inclusion Program Coordinator

John Carroll University
07.2018 - 07.2020

Volunteer Relations Coordinator

Tamir E. Rice Foundation
04.2017 - 04.2019

Master of Education - Educational Leadership & Policy Studies

Boston University
05.2001 -

Bachelor of Arts, B.A - Technical Writing

John Carroll University

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Gabriella FloresSuccess Coordinator