Gabriella Flores
Success Coordinator
Brookline,MA
Summary
Goal-oriented Success Coordinator dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Support Initiative, Success Coordinator
Northeastern University
Boston, MA
08.2021 - Current
- Playing a lead role in implementing a new, university-wide initiative that supports undergraduate students.
- Executing the peer mentoring technology platform, MentorHub NU integration to The College of Professional Studies undergraduate population.
- Training and supervising 10-13 Student Success Guides and navigating a caseload of approximately 2000 students.
- Serving on the Habits of Success workshop series planning and coaching team and becoming the lead for all promotional and marketing materials.
- Strategize and execute a promotional distribution plan and communications plan.
- Leading team meetings, individual coaching sessions, and trainings with the members of the Student Success Guide team, and individual coaching sessions with undergraduates.
Resident Director
Tufts University
Medford, MA
07.2020 - 07.2021
- Managed residence halls of 200+ students and supervised 15 Resident Assistants.
- Organized weekly staff meetings and biweekly one-on-one meetings with each student staff member.
- Mediated conflicts and coordinated resolutions in consultation with supervisor.
- Conducted building and floor meetings in partnership with members of the Office of Residential Life &Learning during orientation, semester closing, and in response to campus or world events.
- Chaired Residence Life Selection and Recruitment and conducted bias training for Resident Assistant evaluators.
Diversity, Equity, & Inclusion Program Coordinator
John Carroll University
Cleveland, OH
07.2018 - 07.2020
- Supported the recruitment and retention of first-year, transfer, and first-generation students.
- Created 15+ successful program initiatives for the Match, Empower, Learn, Teach initiative.
- Provided financial aid advice, accessibility services, and mental health referrals to advocate for students who required additional assistance.
- Secured the Dr. Reverend Valentino Lassiter Award in order to facilitate a workshop created to help underrepresented students understand their civil rights.
Volunteer Relations Coordinator
Tamir E. Rice Foundation
Cleveland, OH
04.2017 - 04.2019
- Fundraised $36,000 for the Tamir E. Rice Afro-Centric Cultural Center.
- Recruited and retained over 60 members of the organization.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
Education
Master of Education - Educational Leadership & Policy Studies
Boston University
05.2001 -
Bachelor of Arts, B.A - Technical Writing
John Carroll University
Cleveland, OHSkills
Data-driven decision making
undefinedCertification
Northeastern University Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student Support Initiative, Success Coordinator
Northeastern University
08.2021 - Current
Resident Director
Tufts University
07.2020 - 07.2021
Diversity, Equity, & Inclusion Program Coordinator
John Carroll University
07.2018 - 07.2020
Volunteer Relations Coordinator
Tamir E. Rice Foundation
04.2017 - 04.2019
Master of Education - Educational Leadership & Policy Studies
Boston University
05.2001 -
Bachelor of Arts, B.A - Technical Writing
John Carroll University
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