Gabriella Fontana
Howell,NJ
Summary
Proven team leadership and conflict resolution skills honed at Playa Bowls. Excelled in training new staff and ensuring customer satisfaction through decisive action and positive engagement. Skilled in cash handling and fostering a cohesive workplace culture. Demonstrates a strong ability to multitask and maintain composure in high-pressure environments, ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader/Keyholder
Playa Bowls
07.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw and trained employees in cash handling procedures, maintained accurate records and minimized discrepancies.
- Counted and deposited end-of-day cash revenue, ensuring accuracy and security.
Hostess/Waitress
Alex's Cucina
11.2022 - 04.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and serving multiple tables/orders while delivering prompt service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Political Science
Sacred Heart University
Fairfield, CTHigh School Diploma -
Howell High School
Farmingdale06.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Decision-making capabilities
Languages
Italian
Professional Working
Timeline
Shift Leader/Keyholder
Playa Bowls
07.2023 - 08.2024
Hostess/Waitress
Alex's Cucina
11.2022 - 04.2024
Political Science
Sacred Heart University
High School Diploma -
Howell High School
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