Gabriella Gallardo

• Daily input of service hours into a spreadsheet, ensuring accurate tracking and reporting while overseeing a team of 5+ staff members, providing guidance and support to ensure optimal performance. Responsible for scheduling appointments and updating a shared calendar, facilitating effective team communication and planning. Safely transport children as needed, adhering to all safety regulations and guidelines. Facilitating supervised visitations, ensuring a safe and positive environment for all parties involved. Completing initial intake consults for a variety of services. Daily input of service referrals from caseworkers. Maintaining regular communication with caseworkers and organization members, fostering strong professional relationships and maintaining thorough documentation. Delivering high-quality family-based services, contributing to the overall mission of the organization.

Managed and updated social media pages and website. Creating promotion advertisements and designs Organizing sales and appropriate transportation for the animals. Ensuring customer satisfaction.

• Facilitated supervised visitation ensuring a positive and safe environment for all parties as well as providing transportation for the children to and from their visitation, providing detailed documentation. Maintained regular communication with organization members as well as caseworkers and community resources. Connected families with local providers and resources. Advocated services to attorneys, caseworkers, and other necessary providers. Maintaining an average ratio of 95% billable hours.

• Greeting and escorting customers to their tables. Presenting the menu and providing detailed information about portions, ingredients, and specials. Set up linens, silverware, and glasses. Accurately record food and drink orders using a POS system or memorization. Offer suggestions based on customer preferences. Promoting additional products when appropriate. Coordinate with kitchen staff to ensure accurate and timely order delivery. Collect payments from customers. Providing line-cook support as needed when understaffed, assisting kitchen staff in preparing and cooking menu items. Cleaning and cutting vegetables and ensuring food is cooked to the appropriate temperature.

• Worked closely with a team of 4 to prepare job sites by setting up forms for various types of concrete pours such as driveways, basements, walls, walkways, and pillars. Working the concrete pours with various tools to ensure an even and successful pour over 8-12 hour outdoor shifts, transitioning to different job sites throughout the day for maximum efficiency. Working with 1 additional finisher to smooth, design, and finish the concrete. Understanding the appropriate ratios for cement, hydration, and mixing as all concrete used for jobs is made by MRTE.

Part-time Creating high-quality coffee and other beverages. Engaging with customers, taking orders, and providing friendly service. Taking orders, processing payment, and having food and drinks prepared and served in a timely and presentable manner. Recommend additional products and promote memberships, selling a total of 75 memberships. Keep the café area clean and welcoming. Collaborate with other baristas and support each other.

Gathering crucial legal information from clients, and documenting detailed and accurate information. Assisted with general office duties such as filing, directing calls, and greeting clients. Providing case support to attorneys; gathering and compiling important case information. Maintained regular communication with attorneys as well as county and federal courthouses.