Jody Thomas
Columbia City,Indiana
Summary
Seasoned Branch Manager with a robust history at Crosspoint Power Refrigeration, where I elevated market share to over 60%. Expert in customer service and sales, leveraging skills in leadership and Sandler Sales Training to foster growth and client loyalty. Proven track record in operational management and team building, driving unparalleled customer satisfaction and loyalty. Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
36
36
years of professional experience
Work History
Branch Manager
Crosspoint Power Refrigeration
Fort Wayne, In
03.1994 - Current
- Manage service, sale, parts personnel to achieve operational goals.
- Managed customer relations to retain long-term partnerships and growth of our market share to over 60%.
- Directed daily operations of the branch, including customer service, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
Owner – Technician
Iceberg Refrigeration
LaPorte, In
05.1989 - 03.1994
- Started a refrigeration business doing transport, farm, and auto.
- Identified new opportunities for growth, expansion, and diversification.
Lead Refrigeration Technician
Freymiller Trucking
East Chicago, In
06.1991 - 11.1993
- Performed all repairs on transport refrigeration units.
- Inspected and tested components of refrigeration systems to locate causes of malfunctions.
- Troubleshot complex problems om Transport Refrigeration using diagnostic tools like thermometers, voltmeters and ammeters.
Education
High School Diploma -
LaPorte High School
LaPorte, In06.1985
Diesel & Heavy Equipment Technology -
Vincennes University
05.1984
Skills
- Customer service training
- Sandler Sales Training Processes
- Management and Team Building by Moellering Management
- Creating leaders, David Ball
- Leadership training
- 360 Leadership Training by Moellering Management
- Leadership Training
- TrueU, Leadership Training Course
Timeline
Branch Manager
Crosspoint Power Refrigeration
03.1994 - Current
Lead Refrigeration Technician
Freymiller Trucking
06.1991 - 11.1993
Owner – Technician
Iceberg Refrigeration
05.1989 - 03.1994
High School Diploma -
LaPorte High School
Diesel & Heavy Equipment Technology -
Vincennes University
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