Gabriella Gonzales
Las Vegas
Summary
Dedicated manager with a proven track record in customer service, team leadership, and efficient time management. Committed to enhancing client experiences and streamlining operations for improved satisfaction. Able to work in very fast-paced environments effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Koolsville Tattoos
Las Vegas, NV
04.2024 - 02.2026
- Supervised daily operations, ensuring high-quality tattoo applications and customer satisfaction.
- Developed staff training programs to enhance skills and maintain industry standards.
- Streamlined workflow processes to improve efficiency and reduce turnaround times for clients.
- Managed inventory levels, ordering supplies to ensure uninterrupted service delivery.
- Ensured compliance with health regulations and safety standards within the studio environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Front Desk Receptionist
Koolsville Tattoos
Las Vegas, NV
02.2016 - 02.2026
- Greeted and assisted clients, providing exceptional customer service to enhance client experience.
- Helped 60-100 people daily. All walk-in based. Very good at mutlitasking
- Maintained cleanliness and organization of front desk area to uphold professional appearance of studio.
- Handled client inquiries and resolved issues promptly, fostering strong relationships with customers.
- Collaborated with tattoo artists to streamline communication regarding client needs and preferences.
- Processed payments accurately, managing cash register and maintaining financial records efficiently.
- Trained new reception staff on operational procedures and customer service protocols, promoting team cohesion.
Education
High School Diploma -
Ed W. Clark
Las Vegas, NVSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Project planning
- Sales techniques
- Brand management
- Clear communication
- Work prioritization
Certification
- First Aid/CPR Certified
Timeline
Manager
Koolsville Tattoos
04.2024 - 02.2026
Front Desk Receptionist
Koolsville Tattoos
02.2016 - 02.2026
High School Diploma -
Ed W. Clark