Gabriella Gravina
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialist
United States Army National Guard
07.2020 - Current
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Performed semi-annual and annual unscheduled services on various vehicles.
- Analyzed vehicle data using advanced diagnostic equipment.
- Handled repair work and maintenance to keep vehicles functional.
Social Media Manager/ Content Producer
Chef Vera Schmidt Catering
09.2019 - Current
- Assist in media presentation and videography of products and services along with assisting customer satisfaction
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Sales Associate
FIVE Below
03.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and helped with product questions, selections, and purchases.
Bagger/Cashier
Shaws Star Market
03.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
Human Resources Development
Salem State University
Salem, MA05.2025
Vehicle Maintenance And Repair Technologies
U.S. Army Ordnance Center And School
Fort Lee, VA12.2021
High School Diploma -
Northeast Metro Tech
Wakefield, MA06.2021
Skills
- Maintenance and Repair
- Lean Manufacturing Techniques
- Technical Communication
- System Diagnosis
- Critical Decision-Making Skills
- Vital Sign Assessment
Certification
Customer Service experience, OSHA Certified, Teller training, POS training, First Responder Training
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
FIVE Below
03.2022 - 05.2023
Specialist
United States Army National Guard
07.2020 - Current
Bagger/Cashier
Shaws Star Market
03.2020 - 05.2021
Social Media Manager/ Content Producer
Chef Vera Schmidt Catering
09.2019 - Current
Human Resources Development
Salem State University
Vehicle Maintenance And Repair Technologies
U.S. Army Ordnance Center And School
High School Diploma -
Northeast Metro Tech
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