Gabriella Guerra
Foster City,CA
Summary
Friendly and personable barista with 2+ years of experience working at one of the busiest chain cafes in downtown Burlingame Avenue. Proficient and skilled in customer service and concierge guest experiences.
Creative and knowledgeable in crafting specialty coffee and tea blend beverages and providing a superior customer service experience. Fluent in customized coffee beans, origins and blends. Dedicated to providing an especially unique service to coffee & tea enthusiasts in fast-paced workplace environment.
Overview
1
1
year of professional experience
Work History
Barista
Peet's Coffee
12.2022 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and an exceptional guest experience with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Seasonal Retail Sales Associate
Macy's
09.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, closing out register and department(s) per closing procedure.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional services and pleasant shopping experiences to retail customers and engagement.
Education
High School Diploma -
CAVA - CA Virtual Academy
Simi Valley, CA06.2022
Skills
- Register/Cash Handling
- POS Systems
- Beverage Preparation
- Safe Food Handling Practices
- Creative and Saavy
- Professional Demeanor
- Friendly and Outgoing
- Sales Knowledge and Expertise
- Exceptional Customer Service
- Adaptable and Flexible
- Reliable and Dependable
- Ordering Procedures
- Food and Beverage Service
- Opening and Closing Duties
- Attention to detail
- Excellent in Cafe Guest Experience
Timeline
Barista
Peet's Coffee
12.2022 - 01.2024
Seasonal Retail Sales Associate
Macy's
09.2022 - 12.2022
High School Diploma -
CAVA - CA Virtual Academy
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