Gabriella Guzman
Henderson,NV
Summary
Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills. Motivated and always willing to learn!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Systems Technician Second Class
United States Navy
05.2017 - 08.2023
- Assisted technical personnel in providing critical voice and data communication links between ship and shore.
- Performed data back-ups.
- Performed troubleshooting procedures, documented technical support advice, maintained media libraries.
- Installed new hardware, workstation components, and peripherals.
- Managed and updated directory information and monitored equipment status.
- Performed corrective and preventative maintenance on equipment as required.
- Operated master consoles to monitor performance of computer systems and to coordinate computer access/use.
Courtesy Clerk
Safeway
07.2015 - 05.2017
- Helped create a culture of food exploration, innovation and education for customers and employees.
- Assisted customers with product location, unloading carts, bagging orders, and providing carryout services as required.
- Maintained company cleanliness and safety standards in check stand area, store aisles, restrooms, entryways and parking lots.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
Western Governors University
Salt Lake City, UTInformation Systems Technician SYSADMIN
San Diego, CA09.2021
-
CBSP ULV/FLV Operator
San Diego, CA04.2019
Information Systems Technician "A" School
Pensacola, FL11.2017
Yelm High School
Yelm, WA03.2017
Skills
- Help Desk and Tech Support
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Active Directory
- Network Administration
- Hardware and Software Maintenance
- Managing Classified Information
Certification
- Information Systems Technician
- Information Systems Administrator
- Helpdesk Technician
- Helpdesk Supervisor
- CANES Administrator
- Network Administrator
Timeline
Information Systems Technician Second Class
United States Navy
05.2017 - 08.2023
Courtesy Clerk
Safeway
07.2015 - 05.2017
Western Governors University
Information Systems Technician SYSADMIN
-
CBSP ULV/FLV Operator
Information Systems Technician "A" School
Yelm High School
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