Gabriella Hernandez
Friona,TX
Summary
Professional healthcare worker with experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
5
5
years of professional experience
Work History
Silage Clerk
TL Harvesting
Bovina, TX
08.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved office efficiency by digitizing paper files and organizing digital records.
Customer Service Representative
Carelon RX Pharmacy
Florida City, FL
03.2024 - 08.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacy staff with preparing medications and filling orders.
Customer Service Representative
Excel Energy
Amarillo, TX
02.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Lab Processor
Amarillo Medical Specialists
Amarillo, TX
03.2022 - 12.2022
- Provided exceptional customer service when interacting with patients, addressing concerns and answering questions regarding test procedures or results.
- Exhibited strong problem-solving skills when faced with unexpected situations or challenges within the laboratory setting, devising effective solutions quickly.
- Contributed to the development of new testing methods by assisting in research projects and providing feedback on proposed protocols.
- Improved interdepartmental communication by establishing clear channels for information exchange between laboratory personnel and other healthcare professionals.
- Upheld high standards of cleanliness within the laboratory, performing routine cleaning tasks and ensuring a sterile environment for accurate test results.
- Collaborated with team members to troubleshoot issues and improve overall laboratory performance.
Lab Assistant
BSA Hospital
Amarillo, TX
09.2021 - 03.2022
- Demonstrated competence in collecting lab samples for testing.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
Lab Assistant
Parmer Medical Center
Friona, TX
07.2020 - 09.2021
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
Education
Certificate - Phlebotomy
Clovis Community College
Clovis, NM05.2018
Skills
- Telephone etiquette
- Quality control
- Multitasking Abilities
- Customer satisfaction
- High paced-work environment
Timeline
Silage Clerk
TL Harvesting
08.2024 - Current
Customer Service Representative
Carelon RX Pharmacy
03.2024 - 08.2024
Customer Service Representative
Excel Energy
02.2023 - 02.2024
Lab Processor
Amarillo Medical Specialists
03.2022 - 12.2022
Lab Assistant
BSA Hospital
09.2021 - 03.2022
Lab Assistant
Parmer Medical Center
07.2020 - 09.2021
Certificate - Phlebotomy
Clovis Community College