Ninel Silva
Ontario,CA
Summary
Communicative and experienced in customer service, I am motivated to maintain customer satisfaction and contribute to company success. I am hard working , proficient at critical thinking, and good at working under pressure. I am also a fast learner and dedicated to improving day by day. I have outstanding active listening and multitasking abilities. I am looking to work in an environment where I can put my skills to use that will benefit the growth of the company as well as myself.
Overview
3
3
years of professional experience
Work History
Traffic School Clerk
Adrianas Insurance
10.2023 - 05.2024
- Managing course sign-ups, processing exam completions, and submitting certificates to the DMV.
- Analyze Sales and provide the best experience for customer to sell the course
- Meet weekly Sales Quota
- Assisting clients, resolving issues, and providing information on insurance, DMV, and immigration services.
- Provided administrative support and preparing educational materials.
- Responded to course inquiries, addressing concerns with professionalism and efficiency.
- Maintained inventory of office supplies, ensuring timely replenishment to support daily operations.
- Analyzing sales trends, supporting enrollment strategies, and overcoming objections to improve client conversions.
- Oversee course completion processes, including exam grading, certificate submission, and DMV system updates.
- Maintain inventory and ensure educational materials are always available, organized, and up to standard.
Customer Service Representative (Inbound Agent)& Case Manager
American Honda Motor Co
12.2022 - 08.2023
- Manage a large amount of Inbound calls, in a timely manner, while delivering great customer service
- Time Management - Multitasking and meet goals and objectives in a fast- paced environment
- Assist scheduling customers with appointments for Airbag recalls and provide dealership information
- Capture concerns of the customer and properly document calls to create a case
- Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance
- Work fluidly with team for clear feedback and growth opportunities
- Use multiple screens, soft wares, and processes to assist customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Cardenas
04.2022 - 12.2022
- Greet customers
- Answer phone calls and assist those calling
- Charge customers in a timely manner
- Open and close store
- Stock
- Helped other departments such as kitchen, bakery, and produce
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Sandwich Artist & Cashier
Subway
01.2021 - 10.2021
- Make customers order
- Charge customers and greet upon entering the store
- Prep and cut food
- Clean
- Open and close store
- Count money and inventory before closing
- Take phone orders as well as online orders
Education
High School Diploma -
Chino High School
Some College (No Degree) - Business Administration
Chaffey College
Chino, CASkills
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Customer Relations
- Call Center Operations
- High-Energy Attitude
- Multitasking and Prioritization
- Call Documentation
- Customer Account Management
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Transaction Processing
- Customer Service
- Creative Problem Solving
- Calm and Professional Under Pressure
- Professional telephone etiquette
- Reception duties
- Scheduling appointments
- Filing systems
- Document management
- Student registration
- Data collecting
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Reliable and punctual
- Creative thinking
- Active listening
- Effective communication
- Customer communication
- Cash handling
- Data entry
- Telephone etiquette
- Prioritization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Traffic School Clerk
Adrianas Insurance
10.2023 - 05.2024
Customer Service Representative (Inbound Agent)& Case Manager
American Honda Motor Co
12.2022 - 08.2023
Cashier
Cardenas
04.2022 - 12.2022
Sandwich Artist & Cashier
Subway
01.2021 - 10.2021
High School Diploma -
Chino High School
Some College (No Degree) - Business Administration
Chaffey College