Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Gabriella Hollinger

Manheim,PA

Summary

Motivated and hardworking Business Administration and Financial Services student experienced in hospitality, customer service, and employee management. Effective at organizing and delegating projects and tasks. Driven to perform efficiently and provide quality work within a fast-paced environment. Experienced in excel.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Playa Bowls
08.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Front Desk Agent

Warehouse Hotel
06.2022 - 08.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Food Service Worker

Woodcrest Villa And Mennonite Homes
07.2020 - 01.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Bachelor of Arts - Business Administration; Financial Services

Eastern University
Wayne, PA
05.2025

High School Diploma -

Hempfield High School
Landisville, PA
05.2021

Skills

  • Staff Management
  • Front Desk Management
  • Experienced in Excel
  • Customer-Oriented
  • Training and mentoring
  • Inventory control
  • Cash Handling
  • Conflict resolution techniques

Affiliations

  • Delta Mu Delta Honors Society
  • Templeton Honors College

Languages

Spanish
Professional Working

Timeline

Shift Supervisor

Playa Bowls
08.2023 - Current

Front Desk Agent

Warehouse Hotel
06.2022 - 08.2023

Food Service Worker

Woodcrest Villa And Mennonite Homes
07.2020 - 01.2022

Bachelor of Arts - Business Administration; Financial Services

Eastern University

High School Diploma -

Hempfield High School

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Gabriella Hollinger