Gabriella Hosea
Student
Tempe,AZ
Summary
Energetic host with a couple years of experience enhancing customer experiences in professional restaurant setting. Courteous and friendly when directing customers to tables, speaking with guests, and delegating tasks to other team members. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Restaurant Hostess
Vintana Wine + Dine
Escondido, CA
01.2020 - 12.2020
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
- Promoted business loyalty by fostering positive customer relationships.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open Table.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Restaurant Team Member
Everbowl
Encinitas, CA
07.2019 - 06.2020
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
Bachelor of Arts - Business Communications
Arizona State University
Tempe, AZ 08.2020 - Current
Skills
Guest relations management
undefinedTimeline
Bachelor of Arts - Business Communications
Arizona State University
08.2020 - Current
Restaurant Hostess
Vintana Wine + Dine
01.2020 - 12.2020
Restaurant Team Member
Everbowl
07.2019 - 06.2020
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