Gabriella Knight
Decatur,AL
Summary
Proven leader in business operations and customer service, with a track record of driving growth at Lady Inferno through strategic marketing and community engagement. Skilled in networking and partnerships, I excel in creating memorable customer experiences and leveraging social media marketing for brand visibility. Demonstrated ability to boost sales and maintain high satisfaction levels, underscoring a commitment to excellence and innovation. I learned these skills from my background in sales, customer service, and art with a focus on graphic design.
Overview
10
10
years of professional experience
Work History
Shop Owner
Lady Inferno
06.2023 - 06.2024
- Maintained accurate financial records, including expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Led marketing efforts to drive business and maintain profitability.
Traveling Sales Representative
Cross Eyed Owl Brewing Co
01.2018 - 01.2022
- Designed brewery merchandise, led the initiative to host live music guests, and trivia night to increase foot traffic to the brewery.
- Utilized expert knowledge of market trends to develop targeted sales pitches that resonated with prospective clients and led to successful deals.
- Streamlined internal communication processes, enhancing collaboration among team members for improved sales performance.
- Established long-term partnerships with key industry decision makers, facilitating collaboration on joint initiatives and boosting mutual growth.
Server and Bartender
Mellow Mushroom
02.2018 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Improved SEO with excellent customer service, earning positive reviews from loyal customers.
- Increased sales with intentional up-selling techniques to increase revenue.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Hartselle High School
Hartselle, AL05.2011
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Store maintenance
- Customer service background
- Marketing experience
- Social Media Marketing
- Community Engagement
- Local market understanding
- Health and Safety Regulations
- Verbal and written communication
- Graphic Design
Timeline
Shop Owner
Lady Inferno
06.2023 - 06.2024
Server and Bartender
Mellow Mushroom
02.2018 - 12.2018
Traveling Sales Representative
Cross Eyed Owl Brewing Co
01.2018 - 01.2022
High School Diploma -
Hartselle High School
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