Gabriella Kovacs
Kernersville,NC
Summary
Accomplished Operation Supervisor and Senior Analyst with a proven track record at CVS Pharmacy Health and the Agricultural and Rural Development Agency. Expert in operations management and customer relations, achieving improved client satisfaction rates and efficient project delivery. Skilled in data analysis and staff supervision, adept at driving performance and risk management.
Overview
21
21
years of professional experience
Work History
Operation Supervisor
CVS Pharmacy Health
10.2017 - Current
- Provide excellent customer service, train new team members.
- Communicate with customers daily, provide friendly and courteous service, answer questions in person and on phone.
- Track daily sales, inventory, calculate daily profit, write and create cashier analysis reports.
- working with lost prevention, communicate with banks.
Senior Analyst
Agricultural and Rural Development Agency
04.2004 - 05.2012
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Involved in audits of European Union's representative, keep communication between the two agencies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Developed and maintained databases to support business operations.
- Optimized data access and storage to improve performance of analytics systems.
Education
Master of Science - Agricultural Business
University of Debrecen
Debrecen, Hungary05-2003
GED -
Koós Károly Architecture High School
Miskolc, Hungary05-1998
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Risk management
- Project management
- Engineering
- Data analysis
- Data entry
- Customer service
- Inventory management
Languages
Hungarian
Native or Bilingual
English
Professional Working
Timeline
Operation Supervisor
CVS Pharmacy Health
10.2017 - Current
Senior Analyst
Agricultural and Rural Development Agency
04.2004 - 05.2012
Master of Science - Agricultural Business
University of Debrecen
GED -
Koós Károly Architecture High School
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