Gabriella Kuetemeyer
Morrow
Summary
Dynamic Shift Manager at Kava Haus with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in cash handling and employee training, I fostered a loyal clientele through exceptional service and relationship building. My creativity contributed to innovative menu items, driving sales and elevating the dining experience. My schooling has led me to also be a great future educator who will always show up with a smile and a want to help others succeed.
Overview
4
4
years of professional experience
Work History
Shift Manager
Kava Haus
10.2023 - Current
- Supervised daily operations, ensuring efficiency and quality service delivery.
- Managed inventory levels, conducting regular stock assessments to minimize waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted in creating seasonal menu items, contributing to product innovation and variety.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Managed inventory levels effectively to reduce waste while ensuring adequate stock for daily operations.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Supervised daily operations, ensuring smooth workflows and optimal service quality.
Restaurant Hostess
Toast and Berry
05.2024 - 08.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating efficiency.
- Assisted in training new host staff on customer service protocols.
- Coordinated with kitchen and waitstaff to enhance guest experience.
- Addressed guest inquiries and resolved issues to maintain satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Barista Shift Lead
Winans Chocolate & Coffees
11.2021 - 09.2023
- Led team in delivering exceptional customer service during high-volume shifts.
- Trained new baristas on coffee preparation techniques and equipment operation.
- Oversaw daily inventory management to ensure product availability and quality.
- Developed and implemented streamlined workflows to enhance efficiency and reduce wait times.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Education
Bachelor's Degree - Middle Childhood Education English And Science
Wilmington College
Wilmington, OH05-2027
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Staff motivation
- Energetic and enthusiastic
- Relationship building
- Hiring and recruiting
- Active listening
- Problem-solving
- Teamwork and collaboration
- Multitasking and prioritizing
- Excellent communication
- Goal setting and achievement
- Creativity and originality
Affiliations
Student Government Association
Wilmington College Women's Swim Team
Student Athletic Advisory Committee
Timeline
Restaurant Hostess
Toast and Berry
05.2024 - 08.2024
Shift Manager
Kava Haus
10.2023 - Current
Barista Shift Lead
Winans Chocolate & Coffees
11.2021 - 09.2023
Bachelor's Degree - Middle Childhood Education English And Science
Wilmington College