Gabriella Ledezma
San Antonio
Summary
Hello my name is Gabriella Ledezma, I am 21 years old and am a full-time college student studying at UTSA. My major is criminal justice and minor is psychology. I also work for the HEB company and have been for the past 2 years since I started my college journey. I am a personal shopper for the curbside department at HEB and absolutely love my job their, I learn to show exceptional customer service and communication skills in the retail environment. I also love to implicate the gym into my everyday life while also balancing being a full-time college student and employer.
Overview
5
5
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Server
Olive Garden
03.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Team Member
Chick-fil-A
05.2020 - 03.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX12-2025
Skills
- Customer service
- Strong work ethic
- Basic math
- Attention to detail
- Exceptional customer service
- Food handling safety
- Heavy lifting
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Personal Shopper
HEB Grocery Store
08.2022 - Current
Server
Olive Garden
03.2022 - 08.2022
Crew Team Member
Chick-fil-A
05.2020 - 03.2022
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
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