Gabriella Lopez
Englewood
Summary
Proven track record in enhancing customer service and skilled in database entry and providing compassionate care. Expert in balancing administrative tasks and quality management, achieving a harmonious blend of technical proficiency and empathetic service!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clerk/CNA
Denver Health Medical Center
10.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Front Desk Clerk/Scheduler
River Point Surgery Center
10.2023 - 10.2024
- Streamlined appointment scheduling for increased efficiency by implementing an organized system to track appointments and availability.
- Ensured smooth check-in and check-out processes for guests by verifying reservations, processing payments, and providing necessary information about the facility.
- Improved customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Managed confidential guest data responsibly, adhering to privacy regulations while keeping accurate records of personal information provided during registration processes.
Receptionist/Patient Access Coordinator
Swedish Medical Center
10.2021 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Caregiver
The Ridge Pinehurst
05.2020 - 10.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier/Customer Service Representative
Wendy’s
05.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma - General Education
Dsst: College View High School
Denver, CO05.2021
Skills
- Telephone etiquette
- Customer satisfaction
- Cash management
- Database entry
- Administrative tasks
- Quality management
Certification
BLS-American Heart Association
Certified Nurse Aide
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerk/CNA
Denver Health Medical Center
10.2024 - Current
Front Desk Clerk/Scheduler
River Point Surgery Center
10.2023 - 10.2024
Receptionist/Patient Access Coordinator
Swedish Medical Center
10.2021 - 10.2023
Caregiver
The Ridge Pinehurst
05.2020 - 10.2021
Cashier/Customer Service Representative
Wendy’s
05.2019 - 05.2020
BLS-American Heart Association
Certified Nurse Aide
Diploma - General Education
Dsst: College View High School
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