Gabriella Mandujano
Irving
Summary
Customer Service Representative with a proven ability to deliver exceptional service through clear oral and written communication, active listening, and strong analytical problem-solving skills. Known for approaching challenges with dedication, enthusiasm, and a commitment to advancing organizational goals. Ready to contribute to team success and provide a positive customer experience in every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Portfolio Recovery Associates
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- High volume of outbound calls & taking inbound calls.
- Reviewed policies and procedures regularly negotiate payment plans.
- Delivered exceptional customer service on collection calls and professional demeanor.
- Notate accounts.
- Multitasking.
Customer Service Representative
Avoya Travel
12.2021 - 08.2023
- Resolved customer inquiries through via email and chat ensuring timely and effective solutions.
- Rescheduled reservations.
- Process Billing.
Amazon Returns Associate
Amazon
08.2020 - 11.2021
- Provided exceptional customer service by patiently addressing concerns related to returns and refund policies.
- Maintained accurate records of returned items, discrepancies, and inventory adjustments using internal systems.
- Recommended improvements to online return systems.
Education
High School Diploma -
Winfree Academy Charter School
Lewisville, TX01-2022
Skills
- Customer service
- Computer Skills
- Understanding Customer needs
- Microsoft Office
- Problem Resolution
- Account updating
Certification
Drivers License, 03/01/2023, 08/02/2030
Timeline
Customer Solutions Specialist
Portfolio Recovery Associates
10.2023 - Current
Customer Service Representative
Avoya Travel
12.2021 - 08.2023
Amazon Returns Associate
Amazon
08.2020 - 11.2021
High School Diploma -
Winfree Academy Charter School
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