Gabriella Masselli
Elyria,OH
Summary
Customer-oriented General Manager with nine years of experience focused on implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Aqua-Tots Swim Schools.
Westlake, OH
01.2021 - 05.2024
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
Store Manager
Bed Bath & Beyond
Sandusky, OH
09.2018 - 12.2020
- Reversed a poor performing store by revising processes, training programs, and personnel
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Drove shrink results through compliance with all guidelines
- Supported human resources by connecting with employees and proactively solving issues throughout the store
- Managed business operations to develop KPIs and monitor performance.
Merchandise Manager
Bed Bath and Beyond
Sandusky, Oh
03.2018 - 09.2018
- Consulted with store managers, associates and other staff to determine the optimal placement of products and displays
- Kept inventory levels optimized and supplies organized for forecasted demands
- Designed product displays and flooring layouts to maximize sales and influence customer purchasing habits.
Customer Service Manager
Bed Bath and Beyond
Canton, Oh
10.2016 - 03.2018
- Sold products effectively by demonstrating product features, employing technical product knowledge
- Engaged with customers to understand and resolve issues and answer product questions
- Trained and developed associates during the orientation process to be customer service driven.
Department Lead
Bed Bath and Beyond
Canton, OH
04.2015 - 10.2016
- Gained expert knowledge of store operations, market conditions, and trends by working in conjunction with the Department Manager
- Trained and developed sales associates to maintain company standards throughout the entire
Education
High School Diploma -
Minerva High School
Skills
- Employee Training and Development
- Strategize Business Plans
- Recruitment and Hiring
- Customer Service Management
- Administrative Management
- Staff Development
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionWork-life balanceCareer advancementTimeline
General Manager
Aqua-Tots Swim Schools.
01.2021 - 05.2024
Store Manager
Bed Bath & Beyond
09.2018 - 12.2020
Merchandise Manager
Bed Bath and Beyond
03.2018 - 09.2018
Customer Service Manager
Bed Bath and Beyond
10.2016 - 03.2018
Department Lead
Bed Bath and Beyond
04.2015 - 10.2016
High School Diploma -
Minerva High School
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