Karlene Sterns
ONeill,NE
Summary
General manager with 40+ years improving operations, leading teams, and increasing customer retention through business optimization. Expertise in inventory management, training development, and sales performance improvement. Proven record of operational process upgrades and measurable retention growth.
Overview
6
6
years of professional experience
Work History
General Manager
Leonard Management
O'Neill, Nebraska
10.2020 - Current
- Improved operational performance by developing business strategies, systems, and procedures.
- Developed service and sales strategies that enhanced customer retention and increased revenue.
- Delivered strong client experiences through direct leadership of associates and managers.
- Guided management and supervisory staff to support smooth operations.
- Trained employees on duties, policies, and procedures.
- Directed employee work through assignment planning and clear instructions.
- Assigned work to staff while setting priorities and goals.
- Supported recruiting, interviewing, and hiring efforts for open roles.
- Recruited, trained, and empowered employees to meet key performance indicators.
- Built and maintained strong long-term customer relationships through proactive account support.
- Tracked inventory levels and implemented corrective action plans to optimize costs.
- Prepared schedules and monitored payroll to stay within budget.
- Oversaw safety operations and maintained a clean work environment to meet FDA and OSHA requirements.
- Reviewed financial statements and sales or activity reports to measure productivity and goal progress.
Education
BAH - Restaurant Management
Hamburger University
Chicago, IL08-2016
Skills
- Sales performance analysis
- Sales and branding
- Marketing strategies
- Business optimization
- Inventory management
- Employee training development
- Staff training
Timeline
General Manager
Leonard Management
10.2020 - Current
BAH - Restaurant Management
Hamburger University