Gabriella Mattar
Hialeah,FL
Summary
Implemented strategies to enhance workplace dynamics, ensuring smooth operations while upholding organizational mission and vision.
Overview
5
5
years of professional experience
Work History
Medical Secretary
Miami Jewish Health
Hialeah, FL
01.2025 - Current
- Coordinated patient scheduling, ensuring efficient use of resources and minimal wait times.
- Managed electronic health records, maintaining accuracy and confidentiality in compliance with regulations.
- Facilitated communication between medical staff and patients to enhance service delivery and satisfaction.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated smooth workflow for healthcare professionals by efficiently preparing medical documents.
Care Facilitator
ChenMed
Miami Gardens, FL
08.2021 - 11.2024
- Facilitated scheduling of appointments with primary care physicians and specialists to ensure timely access to healthcare services.
- Managed patient interactions at front desk, ensuring smooth check-in and check-out while fostering a welcoming environment.
- Facilitated effective telephone interactions to identify caller needs and route calls to appropriate departments.
- Managed the scanning and filing processes for patient documents to maintain compliance with healthcare regulations.
- Ensured accurate and timely preparation and dissemination of routine correspondence to maintain effective communication.
- Facilitated patient transportation by organizing and coordinating Uber and Lyft share rides.
- Provided immediate assistance to patients to enhance their care experience.
- Facilitated patient engagement by conducting 'love' calls and sending thoughtful birthday and greeting cards.
Front Desk Receptionist
Evolution MD
Miramar, FL
01.2021 - 08.2021
- Organized and managed appointment scheduling to optimize time efficiency.
- Welcomed guests at front desk, facilitating check-in process and fostering engaging conversations.
- Managed telephone communications by assessing call nature and directing inquiries to appropriate personnel.
- Organized and maintained patient document scanning and filing systems.
- Facilitated preparation and distribution of routine correspondence with precision.
- Executed payment processing for services to ensure timely transactions.
- Addressed patient needs by delivering prompt assistance and support.
Education
Diploma -
American Senior High School
Miami Gardens, FLSkills
- Exhibited a positive, energetic, and professional demeanor while maintaining meticulous attention to detail
- Demonstrated bilingual proficiency in English and Spanish, enhancing communication across diverse teams
- Administrative support
- Customer service excellence
Timeline
Medical Secretary
Miami Jewish Health
01.2025 - Current
Care Facilitator
ChenMed
08.2021 - 11.2024
Front Desk Receptionist
Evolution MD
01.2021 - 08.2021
Diploma -
American Senior High School