Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriella Munoz

Rowlett,TX

Summary

Reliable banking specialist with excellent communication skills. Possess key experience in written and verbal communication with customers and peers. Known for high productivity and team collaboration. Has experience in training and project coordination with strong attention to detail. Excel in interpersonal relationships and time management, ensuring seamless operations and positive customer experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Banking Specialist

Associa
Richardson
10.2022 - Current
  • Open and close operating, reserve and investment accounts for field partners
  • Train new team members on all banking processes
  • Write detailed job aids for trainees
  • Communicate with customers and bank representatives daily via email
  • Run validation tests to ensure information is accurate on new account forms
  • Aid in the development of new banking account opening processes
  • Set up meetings to discuss the status of new processes
  • Collaborate with direct team members as well as other departments across the center
  • Organize daily responsibilities and tasks
  • C3 account data maintenance
  • Record pertinent information

Mail Specialist

Associa
Richardson
03.2021 - 10.2022
  • Process and sort incoming mail
  • Research homeowner account numbers within our database
  • Resolve Help Spot tickets pertaining to reimbursements within 2-day SLA
  • Upload scanned documents for homeowners to access
  • Research and return mail by researching account numbers in our database.

Team Member

Chiloso Mexican Bistro
Rowlett
10.2020 - 03.2021
  • Greet customers, patrons, or visitors
  • Provide customers with general information or assistance
  • Prepare food safely
  • Accept payment forms and give change as needed
  • Take orders
  • Assist closing the restaurant at night.

Shift Leader

Culver's
Rockwall
12.2018 - 09.2020
  • Keep shift running smoothly while on duty
  • Fulfill my duties as a team member as well as manage other crew members
  • Cash people out
  • Prepare food
  • Bag food
  • Open machinery
  • Close machinery
  • Put together food safely
  • Expedite and correctly handle food

Lifeguard/Swim Instructor

Wetzone Water Park
Rowlett
06.2020 - 08.2020
  • Overseeing activities at aquatic facility
  • Assisting with swimming lessons
  • Explaining and enforcing rules, regulations and policies to ensure safety of patrons
  • Monitoring designated areas to recognize signs of danger
  • Warning swimmers regarding unsafe situations
  • Maintaining order in swimming areas
  • Responding to emergencies and rescuing swimmers in danger of drowning
  • Performing first aid procedures
  • Maintaining cleanliness and orderliness of all areas.

Education

Some College (No Degree) - English

University of North Texas
Denton, TX

Some College (No Degree) - English

Dallas College
Dallas, TX

High school diploma or GED -

North Garland High School
Garland, TX

Skills

  • Excellent communication
  • Attention to Detail
  • Microsoft Word
  • Microsoft Excel
  • Typing
  • Time management
  • Customer Service
  • Project Development
  • Banking
  • Training
  • Data Entry
  • Interpersonal Skills
  • Adaptability
  • Analytical Thinking
  • Professionalism
  • Reliability
  • Personable
  • Shift Management
  • Team Leadership
  • Teamwork and Collaboration
  • Food Handling and Safety
  • Cash Handling

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Banking Specialist

Associa
10.2022 - Current

Mail Specialist

Associa
03.2021 - 10.2022

Team Member

Chiloso Mexican Bistro
10.2020 - 03.2021

Lifeguard/Swim Instructor

Wetzone Water Park
06.2020 - 08.2020

Shift Leader

Culver's
12.2018 - 09.2020

Some College (No Degree) - English

University of North Texas

Some College (No Degree) - English

Dallas College

High school diploma or GED -

North Garland High School

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Gabriella Munoz