JAZZMONE BOYD
Charlotte,NC
Summary
Skilled team player with strong background in customer service environment. Works well independently to handle assignments , problem solver always ready to go beyond. Quick learner with good computer abilities, great attention to details , self-starter. I am eager to build customer experiences, applying interpersonal skills and communication . Excellent time management, problem-solving, and leadership abilities.Knowledgeable banking background and expertise in customer service. Surpasses targets for sales and program applications by expertly steering conversations. Manages time well and multitasks calmly in fast-paced situations.
Overview
8
8
years of professional experience
Work History
Banking Specialist
Varo Bank
01.2020 - 04.2022
- Resolved problems or discrepancies concerning customers accounts.
- Performed special services for customers, ordering bank cards, checks, opening new account, assisted
- Identified transaction errors when debits and credits.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
Customer Service Representative
Concentrix
05.2017 - 01.2020
- Managed and resolve concerns in reference to navigation, billing and vehicle diagnostic.
- Responded to customer questions and complaints and documented consumer communications via email or voice response to the unit.
- Consistently meeting team and client performance metrics, goals, and deadlines based on personal and company needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Data Entry Clerk
Data Docs
01.2015 - 03.2019
- Located and corrected data entry errors stored back-up records on a digital platform.
- Data Entry typing 70 wpm.
- Compiled, sorted, and verified accuracy of data before entry verify again hard copy and spreadsheets.
- Created reports and audited charts to maintain concise records.
Sale Associate
Childrens Place
10.2015 - 08.2018
- Assisted with sales floor moves for new merchandise.
- Knowledge of products sold to assist customers in locating and purchasing items and returns.
- Cross-training for new positions/ departments promoting team morals and company standards.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Informed customers of promotions to increase sales productivity and volume.
Data Analyst
Avidxchange
04.2022 - Current
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Established and checked coding procedures, monitored reports and updated internal files.
Education
Some College (No Degree) - Communications, Business
Notre Dame College
Cleveland, OHSkills
- Exceptional customer service
- Risk management evaluation background
- Debt and credit management
- Excellent communication skills
- First Aid/CPR
- Organizational skills
- Data management
- Friendly, positive attitude
- Account updating
- Problem resolution
- Telephone Etiquette
- Computer Skills
- Scheduling and Calendar Management
- Judgment and Decision Making
- Microsoft Office
- Appointment Coordination
- Professional and Courteous
- Warm and Cold Call Expertise
- Customer Conflict Resolution
- High-Volume Call Reception
- Laser Fax Machine Expert
- Outgoing and Friendly
- Multiline Phone System Proficiency
- Teamwork and Collaboration
- Multitasking and Time Management
- Data and Analytics
- Microsoft Access
- Python Programming
Timeline
Data Analyst
Avidxchange
04.2022 - Current
Banking Specialist
Varo Bank
01.2020 - 04.2022
Customer Service Representative
Concentrix
05.2017 - 01.2020
Sale Associate
Childrens Place
10.2015 - 08.2018
Data Entry Clerk
Data Docs
01.2015 - 03.2019
Some College (No Degree) - Communications, Business
Notre Dame College