Jewell Pugh
Detroit,MI
Summary
Career driven individual motivated by a passion for customer service. Disciplined learner in an ever changing career field whose dexterity is grounded by keen organizational skills and exceptional
versatility. Industrious professional with a goal-oriented attitude matched with an extroverted personality. The progressive lane of customer service emboldens me to strive for success.
Overview
8
8
years of professional experience
Work History
Banking Specialist
Qualfon
05.2024 - Current
- , Complete transactions on member behalf, Problem solve member issues
- Successfully resolved complex member complaints, demonstrating empathy and professionalism throughout the process.
- Increased member satisfaction by providing personalized banking solutions and exceptional service.
- Investigated and resolved account issues by offering applicable options to customers.
- Championed the use of innovative technology solutions to enhance overall banking experience for members across multiple channels.
- Assessing member needs and going above and beyond to cater to them.
Customer Care Associate
CVS
02.2022 - 05.2024
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
Loan Closer
United Wholesale Mortgage
06.2020 - 07.2021
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Reduced turnaround time for loan approvals by diligently reviewing applications and promptly addressing any discrepancies.
- Assisted in training new team members, sharing knowledge and expertise to foster a high-performing work environment.
Bank Teller
PNC Bank
11.2019 - 01.2020
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Student Researcher
Lansing, Mi
09.2016 - 05.2019
- Collecting data on diverse MSU students
- Interpreted and analyzed research data to draw conclusions on outcomes.
- Completed designated tasks with efficiency and accuracy in order to support research objectives.
- Prepared fact sheets, tables, and graphs to summarize research results.
- Collaborated with fellow researchers, fostering a productive team environment that accelerated project completion.
Education
High School Diploma -
Oak Park High School
01.2016
Skills
- Excellent Customer Service of 5 years
- Analyzing client files
- Multitasking
- Readily adaptable to any environment
- Ascertain information to ensure it aligns with policies
- Customer Relationship Management
- Honest and Dependable
- Attention to Detail
- Team Cooperation
- Analytical Thinking
- Exceptional customer service
- Member Service-Oriented
Volunteer Experience
- Trek to Malawi, Africa to build a school
- Mentored Delinquent youth in Campeche, Mexico
Timeline
Banking Specialist
Qualfon
05.2024 - Current
Customer Care Associate
CVS
02.2022 - 05.2024
Loan Closer
United Wholesale Mortgage
06.2020 - 07.2021
Bank Teller
PNC Bank
11.2019 - 01.2020
Student Researcher
Lansing, Mi
09.2016 - 05.2019
High School Diploma -
Oak Park High School