Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Peña

Houston,TX

Summary

Compassionate and motivated healthcare professional with a Bachelor's degree in Psychology (Clinical Counseling specialization) and a Master of Business Administration. Brings hands-on experience from diverse clinical settings, leadership training from military service, and operational skills sharpened in fast-paced work environments. Passionate about behavioral health operations, patient support, and improving system efficiency within hospital and clinic settings.

Overview

9
9
years of professional experience

Work History

Sales Associate

Pappadeaux
2023.10 - Current
  • Assisted customers with menu selections, enhancing dining experience and satisfaction.
  • Processed transactions efficiently using point-of-sale system, ensuring accurate billing and payment handling.
  • Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
  • Collaborated with team members to streamline service operations, improving workflow efficiency during peak hours.
  • Trained new staff on customer service procedures and operational best practices, fostering team development.
  • Resolved customer complaints promptly, ensuring positive outcomes and repeat business opportunities.

Aviation Ordnanceman

United States Navy, USN
2017.01 - 2017.01
  • Operated and maintained aircraft armament systems ensuring compliance with safety regulations.
  • Conducted inspections of ordnance equipment to verify operational readiness and reliability.
  • Assisted in the loading and unloading of munitions on aircraft, enhancing mission efficiency.
  • Managed inventory of explosives and ordnance materials, optimizing storage procedures.
  • Implemented safety protocols that reduced risk during munitions operations.
  • Trained junior personnel on proper handling and maintenance of ordnance systems.
  • Worked closely with crew members in intense, quickly changing and dangerous environments.

Education

Master of Science - Healthcare Administration

Lamar University
Beaumont, TX
2025-08

Associate of Applied Science - Occupational Therapy

Houston Community College
Houston, TX
2020-08

Bachelor of Arts - Clinical Psychology

Saint Leo University
Saint Leo, FL
2017-05

Skills

  • Leadership and Staff Training
  • Teamwork and collaboration
  • Workflow and Operations Support
  • Problem-solving skills

Timeline

Sales Associate

Pappadeaux
2023.10 - Current

Aviation Ordnanceman

United States Navy, USN
2017.01 - 2017.01

Master of Science - Healthcare Administration

Lamar University

Associate of Applied Science - Occupational Therapy

Houston Community College

Bachelor of Arts - Clinical Psychology

Saint Leo University