Gabriella Pelz

• Served as primary liaison for service providers, resolving operational issues and aligning service delivery with station objectives
• Collaborate with cross-divisional leaders to resolve operational challenges and provide subject matter expertise for outsourced services
• Collaborated with cross-divisional leaders to address operational challenges and provide subject matter expertise for effective management of outsourced services
• Led cross-functional teams to develop strategic partnerships enhancing customer experience.

• Coordinated end-to-end flight operations to maintain on-time performance and safety across multiple gates
• Coordinated end-to-end flight operations, ensuring on-time performance, operational efficiency, and safety across multiple gates
• Acted as escalation point for operational issues, fostering alignment across operations, customer service, ramp, and maintenance teams
• Managed cross-departmental projects, ensuring alignment with corporate objectives and compliance standards.

• Conducted airline financial research using statistical and analytical models to enhance faculty-led studies
• Collected, cleaned, and analyzed data to generate actionable insights for publication-quality research
• Developed and maintained research documentation while coordinating project timelines for efficient execution

• Supervised, trained, and mentored staff, improving performance and professional development outcomes
• Supervised, trained, and mentored staff, enhancing staff capabilities and supporting professional growth
• Designed and implemented administrative processes and standardized procedures to streamline operations and facilitate change management
• Ensured compliance with university policies and FERPA regulations, maintaining accurate operational reporting to uphold institutional integrity

Specializations: Project Management and Safety Management Systems