Gabriella Perez-Lopez
Alice,TX
Summary
I’m a dedicated professional with over 2,500 customer interactions across service, food delivery, and project coordination roles. I’ve worked with teams of 10+ members, leading 19 complex projects and engaging with both individuals and groups. Whether handling hundreds of client conversations weekly or coordinating logistics for thousands of moving parts. I focus on building trust, adapting to each person’s needs, and driving real results that help both clients and teams succeed.
Overview
4
4
years of professional experience
Work History
Lead Waitress
El Jalisiense Restaurant
11.2025 - Current
- Supervised and mentored a team of 5 waitstaff, training 2 new hires to full competency, ensuring service standards, guest satisfaction, and professionalism.
- Handled over 1,700 diverse customer interactions, adapted to positive, challenging, and neutral situations, while consistently striving for a positive outcome for each customer.
- As lead waitress, I oversaw 6 dining sections, each with a capacity of 20 guests, ensuring all areas were consistently organized and serviced.
- Enhanced personalized guest experiences by recommending menu specials, dietary and health needs, and fostering customer loyalty.
Guest Service Representative
McDonalds
08.2025 - 11.2025
- Efficiently processed and fulfilled over 800 customer orders, ensuring accuracy and timely delivery.
- Collaborated with 5 on-shift team members to ensure seamless order transitions, balancing speed and service quality.
- Upsold 50+ additional menu items by identifying customer preferences and delivering recommendations
- Handled high-volume customer traffic while maintaining accuracy in order taking and processing.
Construction Operations Associate
Coyotes Repairs & Construction Co.
03.2022 - 05.2025
- Assisted in 7 Major and 12 minor operational tasks, ensuring all projects met deadlines safely and most efficiently.
- Conducted weekly inventory audits to maintain accurate stock levels and minimize discrepancies.
- Collaborated with 10+ team members to resolve operational issues efficiently and effectively.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Optimized workspace layout for proper planning and execution of construction.
- Adapted to work in high stress and high temperature environments, maintaining flexibility in multiple locations through multiple projects.
Education
GED -
Coastal Bend College
Beeville, TX06-2026
Skills
- Customer experience excellence
- Workload prioritization and time management
- Professional Client Communication
- Operational efficiency
- Transaction management
- Client relationship building
- Revenue -driven customer service
- Customer needs assessment
- Adaptability in dynamic work environments
- Scheduling
Languages
English
Full Professional
Spanish
Full Professional
Interests
- I have a passion for photography and editing photos
- Music
- Gym Workouts
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Backpacking and Hiking
- Pilates
- Swimming
- Fashion and Style
- Road Trips
Timeline
Lead Waitress
El Jalisiense Restaurant
11.2025 - Current
Guest Service Representative
McDonalds
08.2025 - 11.2025
Construction Operations Associate
Coyotes Repairs & Construction Co.
03.2022 - 05.2025
GED -
Coastal Bend College