Gabriella Portillo
Hunt's Point,WA
Overview
6
6
years of professional experience
Work History
Home Health Aide
Jack Moore
Las Vegas, NV - Nevada
01.2018 - 05.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Cashier
Best Buy Meat Market
Mohave Valley, AZ
01.2009 - 01.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Agent
National Pacific Mortgage
Amaheim, CA
01.1991 - 01.1993
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion and access to services.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Village High School
Pleasanton, CA05.1991
Timeline
Home Health Aide
Jack Moore
01.2018 - 05.2021
Cashier
Best Buy Meat Market
01.2009 - 01.2010
Customer Service Agent
National Pacific Mortgage
01.1991 - 01.1993
High School Diploma -
Village High School