Gabriella Ramos-Ortiz
Fitchburg,MA
Summary
Experienced Reception Manager with comprehensive knowledge in front office operations and customer service. Strong leadership skills demonstrated by managing and training reception teams to deliver top-notch service. Proven ability to streamline procedures for improved efficiency, while creating positive guest experiences. Significant impact in previous roles through fostering team collaboration and maintaining high standards of professionalism and courtesy.
Overview
2024
2024
years of professional experience
Work History
Reception Manager
Hidden Gem Spa
Concord, MA
11.2022 - 08.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Preschool Teacher
Adventure Kids
Leomister, Mas
01.2020 - 12.2022
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
Customer Service Representative
LinkActiv
G, Puerto Rico
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Master Aesthetician
Spa Tech Institute - Westboro
Westborough, MA09-2023
High School Diploma -
Luis Pales Matos
Bayamón05-2013
Skills
- Schedule Management
- Project Planning
- Customer Service
- Team building
- Leadership
Timeline
Reception Manager
Hidden Gem Spa
11.2022 - 08.2023
Preschool Teacher
Adventure Kids
01.2020 - 12.2022
Customer Service Representative
LinkActiv
Master Aesthetician
Spa Tech Institute - Westboro
High School Diploma -
Luis Pales Matos
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