Personable Customer Service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Hi, I’m
Gabriella Smith
Henderson,NY
Summary
Overview
3
years of professional experience
Work History
Larry Flynt's Hustler
Server/Entertainer
08.2022 - Current
Job overview
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Danced and conducted games encouraging guest participation through playful antics and engagement.
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
- Adapted to various performance styles to suit diverse audiences.
- Remained in costume for extended periods for maximum performance effect.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Hooters Casino Hotel Las Vegas
Hostess
05.2022 - 08.2022
Job overview
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stater Bros
Courtesy Clerk/Meat Clerk
07.2020 - 05.2022
Job overview
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in numerous carry outs as well as provided assistance with floor sales and aiding customer in product direction.
- Meat Clerk: Assisted customers with meat selection and assisted with floor sales as well as stocking.
- Developed skills in management.
- Maintained positive reputation throughout store and received multiple letters from customers commending my attitude, customer service, and quality of service.
Education
Santa Monica CollegeSanta Monica, CA
Bachelor of Arts from Philosophy/ Psychology
06.2022
University Overview
Wittenberg UniversitySpringfield, OH
Associate's from Psychology and Philosophy
05.2020
University Overview
La Mirada High SchoolLa Mirada, CA
High school diploma
06.2018
University Overview
Skills
- Sales expertise
- Manage high-stress, high-demands environment
- Cash Handling
- Training and mentoring
- Leadership
- Extremely diligent multi-tasking, prioritization, detail oriented, and organizational skills
- Excellent telephone etiquette, superior oral and written communication skills
- Classic Cocktails
- Attending Multiple Customers
Timeline
Server/Entertainer
Larry Flynt's Hustler
08.2022 - Current
Hostess
Hooters Casino Hotel Las Vegas
05.2022 - 08.2022
Courtesy Clerk/Meat Clerk
Stater Bros
07.2020 - 05.2022
Santa Monica College
Bachelor of Arts from Philosophy/ Psychology
Wittenberg University
Associate's from Psychology and Philosophy
La Mirada High School
High school diploma
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