Gabriella Smoljan
Visalia,CA
Summary
Results-driven professional with extensive experience in customer service and technical support. Known for effective problem-solving skills and the ability to train and mentor staff, aiming to improve workflow and customer engagement.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
T-Mobile
Kingsburg, CA
07.2025 - Current
- Diagnosed and resolved technical issues related to network connectivity and account management, ensuring prompt and effective customer support.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Maintained detailed records of customer interactions and solutions in CRM systems for streamlined access and reference.
- Educated customers on device features, operating systems, and T-Mobile services effectively.
Account Expert
T-Mobile
Kingsburg, CA
07.2022 - 07.2025
- Coordinated efforts to resolve escalated customer concerns, maintaining communication for effective follow-up.
- Provided tailored account solutions, enhancing customer satisfaction and loyalty.
- Managed customer accounts and processed transactions accurately and efficiently.
Key Holder Supervisor
Hot Topic
Visalia, CA
05.2020 - 07.2022
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained and mentored new staff on customer service best practices and product knowledge.
- Managed inventory levels, implementing efficient restocking processes to enhance sales performance.
- Developed visual merchandising strategies, creating engaging displays that drove customer engagement.
- Supervised daily operations, ensuring adherence to company policies and procedures.
Food Service Worker
Port of Subs
Reedley, CA
10.2016 - 07.2020
- Crafted high-quality sandwiches and salads while ensuring strict compliance with food safety standards.
- Oversaw inventory management by tracking stock levels and implementing waste reduction strategies.
- Sustained orderly and hygienic workstations to facilitate optimal service delivery.
- Conducted comprehensive training for new hires on operational procedures, aiming to improve service quality and efficiency.
Sales Associate
Hot Topic
Visalia, CA
10.2018 - 05.2020
- Engaged with customers to provide information on products, guiding selections and completing transactions.
- Managed store maintenance and organization to create a welcoming shopping atmosphere.
- Greeted customers and provided outstanding customer service.
Education
Education
Reedley College
Reedley, CASkills
- Proficient in Spanish
- Customer service
- Microsoft outlook, word, and Excel
- Training and mentoring
- Cash handling
- Effective workflow management
Languages
Spanish
Full Professional
Timeline
Technical Support Representative
T-Mobile
07.2025 - Current
Account Expert
T-Mobile
07.2022 - 07.2025
Key Holder Supervisor
Hot Topic
05.2020 - 07.2022
Sales Associate
Hot Topic
10.2018 - 05.2020
Food Service Worker
Port of Subs
10.2016 - 07.2020
Education
Reedley College