Gabriella Squatrito
Palm Beach Gardens
Summary
Experienced barista and shift supervisor with focus on team support, smooth shift coverage, and efficient store operations.,Guide staff, monitor cash handling, and maintain cleanliness and product quality during busy service periods.,Adapt quickly to new skills, support customer needs, strengthen onboarding, and build trusted client relationships through strong communication.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
barista and shift supervisor
Starbucks
Palm Beach Gardens, USA
11.2024 - Current
- Prepared and served high-quality coffee beverages to customers. Maintained cleanliness and organization of the workspace and equipment. Assisted customers with menu selections and provided product recommendations. Operated point-of-sale systems for transactions and order processing. Collaborated with team members to ensure a smooth workflow during peak hours. Trained new baristas on beverage preparation techniques and customer service standards. Monitored inventory levels and communicated supply needs to management.
Sales Associate
Target
Palm Beach Gardens, FL
08.2026 - 09.2026
- Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays effectively.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Trained new associates on operational procedures, promoting adherence to company policies and standards.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and retention rates.
- Implemented visual merchandising strategies, elevating product presentation to attract customer interest.
- Participated in promotional events, driving engagement and increasing store traffic through dynamic interactions with shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
barista and shift supervisor
Starbucks
Palm Beach Gardens, USA
11.2024 - 07.2025
- As a Shift leader and barista, I have led and supported a team of partners in a fast-paced, high-volume store, driving operational excellence and strong shift performance. Directed daily store operations, including opening/closing procedures, cash management, and accurate end-of-day financial reporting. Delegated tasks strategically to ensure efficient workflow, beverage quality, and adherence to Starbucks standards. Delivered exceptional customer connections by resolving escalations professionally and creating a welcoming store environment. Maintained accountability for cash handling, including register accuracy and completing nightly deposits in compliance with company policies. Monitored inventory levels, executed stock management, and upheld product quality and food safety standards. Trained, coached, and mentored new partners, improving onboarding efficiency and overall team consistency. Assisted with scheduling and shift planning to support business needs and optimize labor coverage. Fostered a positive, inclusive team culture aligned with Starbucks values and partner development and have recognized for strong leadership and ability to maintain calm, efficient operations during peak hours.
Server
Discovery Village
Palm Beach Gardens, USA
02.2024 - 11.2024
- As a Server in a nursing home, I took pride in brightening residents' days through friendly, caring service. I made sure each meal was served with attention to dietary needs, comfort, and a personal touch. I loved getting to know the residents and creating a warm, welcoming dining experience that made mealtime something to look forward to.
FOH Food Worker
Bolay
Palm Beach Gardens, USA
11.2022 - 01.2024
- As a Front-of-House Food Service Worker, I made sure every guest enjoyed a clean, welcoming, and well-stocked environment. I was responsible for restocking food, sauces, and toppings, ensuring all items were fresh and at the proper temperature. I handled cash transactions accurately, maintained food safety standards, and kept the workspace spotless. Most importantly, I took pride in creating a positive customer experience — making sure everyone felt cared for, safe, and satisfied.
Front Desk Receptionist
Just Lashes by Susan
Palm Beach Gardens, FL
11.2019 - 03.2020
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client appointments and services rendered using scheduling software.
- Coordinated with beauty technicians to optimize service delivery and enhance client experience.
- Streamlined front desk workflow, improving efficiency in daily operations and client interactions.
- Assisted in training new reception staff on procedures and customer service standards.
- Developed communication protocols to enhance team collaboration and information sharing.
- Implemented feedback mechanisms to gather client input for service improvement initiatives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Provided basic technical support for front office equipment, minimizing downtime.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Streamlined check-in processes, reducing wait times for guests.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
Education
High School Degree - undefined
William AT Dwyer HighSchool
Palm Beach GardensDoctor of Medicine (MD) - pediatrics
keiser university
palm beach gardens01.2029
early childhood education and psychology
Arizona State university
Tempe01.2026
Skills
- Communication skills
- Cash management
- Leadership skills
- Time management
- Teamwork
- Inventory skills
- Creativity
- Organization
- Computer skills
- Active listening
- Attention to detail
- Conflict resolution
- Marketing
- Staff development
- Safety standards
- Delegation
- Food safety experience
- Coffee preparation
- Inventory management
- Beverage crafting
- Team leadership
Personal Information
Title: barista and shift supervisor
Certification
40 hours of DCF course work
Languages
English
Timeline
Sales Associate
Target
08.2026 - 09.2026
barista and shift supervisor
Starbucks
11.2024 - Current
barista and shift supervisor
Starbucks
11.2024 - 07.2025
Server
Discovery Village
02.2024 - 11.2024
FOH Food Worker
Bolay
11.2022 - 01.2024
Front Desk Receptionist
Just Lashes by Susan
11.2019 - 03.2020
early childhood education and psychology
Arizona State university
Doctor of Medicine (MD) - pediatrics
keiser university
High School Degree - undefined
William AT Dwyer HighSchool