Summary
Overview
Work History
Education
Skills
Timeline
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Gabriella Sugrim

Loganville,GA

Summary

Dynamic leader with proven success at Footlocker, adept in customer service and inventory control. Excelled in elevating customer satisfaction and mentoring staff, enhancing store operations and team leadership. Achieved significant sales growth through innovative merchandising and effective team management. Skilled in POS systems and fostering a positive work culture.

Overview

8
8
years of professional experience

Work History

Store Manager

Footlocker
11.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Manager

Perfumania
05.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Education

Medical Billing

Gwinnett Technical College
Lawrenceville, GA

High School - Business Administration And Management

South Gwinnett High School
Snellville, GA
05.2016

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Cash Management
  • Shift Scheduling
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Policies and Procedures
  • Store displays
  • Staff Supervision
  • Security System Monitoring
  • Culture development
  • Sales Promotions

Timeline

Assistant Manager

Perfumania
05.2022 - 08.2023

Store Manager

Footlocker
11.2016 - Current

Medical Billing

Gwinnett Technical College

High School - Business Administration And Management

South Gwinnett High School

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Gabriella Sugrim