Gabriella Triola
Management
Houston,TX
Summary
Goal-oriented manager with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Experienced and skilled at filling vacancies and training professionals. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all departments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Director of Catering Sales
Triola's Kitchen
Houston, TX
02.2023 - Current
- Maintained and developed a comprehensive database of over 300 clients, enabling efficient tracking of leads and follow-up communication.
- Collaborated with marketing team to create promotional materials and social media campaigns that attracted new clients.
- Managed budgets for multiple events, consistently meeting or exceeding financial targets while maintaining quality standards.
- Increased event bookings by developing and implementing strategic catering sales plans.
- Improved internal communication between departments by implementing regular meetings between sales, kitchen staff, operations personnel.
- Coordinated closely with culinary teams to design customized menus tailored to each client's preferences and budget constraints.
Service Manager
Moxie’s Bar & Grill
Houston, TX
02.2019 - 02.2023
- Provided management oversight and operational control of an establishment valued at $10.4 million (Houston)/$9.2 million (Southlake).
- Operated and maintained applicant tracking and candidate management systems through Slack, Workstream, & Indeed.
- Coordinated & scheduled interviews for incoming job requisitions and applications.
- Hired employees and initiated new hire paperwork process.
- Trained new service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Monitored team performance, adhered to service level expectations and created a detailed job training program.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Created employee scheduling and call out monitoring system to manage and improve busy season staffing points.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Met with customers to discuss service needs and offer available solutions.
Head Wait & Trainer
Whiskey Cake
Katy, TX
12.2017 - 02.2019
- Interacted with guests to obtain feedback on product quality and service levels.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor of Science - Hotel & Restaurant Management, Restaurant Management, Business Management
University of Houston
Houston, TX 08.2017 - 05.2019
Skills
New hire training
Full Cycle Recruiting
People & Culture development
Quality assurance
Staff Management
Proficient in Bamboo, Slack, & Workstream
Vendor Relations
Active Listening & Negotiation
Talent Acquisition & Retention
Menu development
Brand promotion
Timeline
Director of Catering Sales
Triola's Kitchen
02.2023 - Current
Service Manager
Moxie’s Bar & Grill
02.2019 - 02.2023
Head Wait & Trainer
Whiskey Cake
12.2017 - 02.2019
Bachelor of Science - Hotel & Restaurant Management, Restaurant Management, Business Management
University of Houston
08.2017 - 05.2019
Similar Profiles
Lewis BairdLewis Baird
Fitter's Assistant at Kitchen Studio (Dad's Kitchen-fitting Business)Fitter's Assistant at Kitchen Studio (Dad's Kitchen-fitting Business)
Chloe BrewingtonChloe Brewington
Server/Bartender at Clutch Kitchen & Kitchen and KocktailsServer/Bartender at Clutch Kitchen & Kitchen and Kocktails
Zaynah KhanZaynah Khan
Lounge Server at Earls Kitchen + Bar Test KitchenLounge Server at Earls Kitchen + Bar Test Kitchen
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan