GABRIELLA VALTIERRA

• Assessed vehicle concerns, provided repair recommendations, and delivered accurate cost estimates.

• Coordinated with technicians to ensure timely service completion and high-quality repairs.

• Consistently met or exceeded customer satisfaction and sales goals through strong interpersonal skills and industry knowledge.

• Managed inventory levels to ensure products were consistently stocked and available for customers.

• Coordinated shipments, deliveries, and restocking to maintain efficient product flow.

• Monitored service progress and proactively communicated updates to customers, ensuring a smooth and transparent experience.

• Utilized CDK Drive/CDK Service to create and manage repair orders, update customer records, and track service history.

• Accurately assessed customer concerns, provided detailed repair recommendations, and presented transparent cost estimates.

• Maintained strong communication with technicians and parts departments to ensure timely completion of repairs and parts availability.

• Proactively followed up with customers regarding service progress, additional repair needs, and post-service satisfaction.

• Assisted in processing warranty and insurance claims, ensuring compliance with dealership and manufacturer guidelines.

• Achieved or exceeded upselling targets by recommending preventive maintenance and manufacturer-recommended services.

• Resolved customer concerns and disputes professionally, improving retention and satisfaction scores.

• Maintained CSI (Customer Satisfaction Index) standards, contributing to dealership service department performance and reputation.

• Performed routine maintenance services, including oil changes, tire rotations, fluid checks, and brake inspections.

• Conducted multi-point inspections and identified potential vehicle issues to recommend necessary repairs.

• Assisted senior technicians with diagnostics, troubleshooting, and minor repair work on various vehicle systems.

• Utilized CDK and other dealership software to document service work, update repair orders, and track parts usage.

• Ensured proper use of tools and equipment while adhering to dealership and manufacturer safety guidelines.

• Maintained a clean and organized workspace, following dealership standards for efficiency and professionalism.

• Performed routine maintenance services, including oil changes, tire rotations, fluid checks, and brake inspections.

• Conducted multi-point inspections and identified potential vehicle issues to recommend necessary repairs.

• Assisted senior technicians with diagnostics, troubleshooting, and minor repair work on various vehicle systems.

• Utilized CDK and other dealership software to document service work, update repair orders, and track parts usage.

• Ensured proper use of tools and equipment while adhering to dealership and manufacturer safety guidelines.

• Maintained a clean and organized workspace, following dealership standards for efficiency and professionalism.