Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriella Veliz

Tulsa,OK

Summary

Dynamic and results-driven professional with extensive experience in customer service, excelling in leadership and customer satisfaction. Proven ability to enhance team performance and resolve conflicts effectively. Skilled in time management and proficient in transaction processing, ensuring customer satisfaction and operational efficiency. Committed to fostering a positive shopping experience and team development.

Overview

6
6
years of professional experience

Work History

Team Associate

Walmart
03.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Ensured customer satisfaction by handling returns promptly and ethically.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, and locate items

Team Lead

Walmart
11.2022 - 03.2024
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Delegated tasks effectively and adapted leadership strategies to meet changing priorities and peak business periods.
  • Took initiative in resolving conflicts, boosting team morale, and developing high-potential team members for growth opportunities.
  • Developed team members' skills through coaching, feedback, and mentoring
    initiatives.
  • Collaborated with other departments in order to identify areas where process
    improvements could be made.
  • Organized team meetings, developed agendas, and facilitated discussions to
    ensure actionable items were achieved.

Sales Associate

Walmart
06.2019 - 11.2022
  • Processed transactions efficiently and handled returns or troubleshooting with professionalism and care.
  • Collaborated with team members to maintain a high-energy, customer-focused environment.
  • Provided support for photo services, including printing, scanning, editing, and using self-service photo kiosks.
  • Handled inbound calls from customers; addressed inquiries, complaints, and
    other requests for assistance.

Education

Bachelor Of Science - Psychology

Oral Roberts University
Tulsa, OK
05.2025

Associates Of Science - Biology

Tulsa Community College
Tulsa, OK
05.2023

High School Diploma -

Jenks High School
Jenks, OK
05.2021

Skills

  • Communication & Interpersonal Skills
  • Leadership & Team Management
  • Microsoft Office Products: Word, Excel, Powerpoint, & Outlook
  • Reputation of being a People Person

Languages

Spanish
Elementary

Timeline

Team Associate

Walmart
03.2024 - Current

Team Lead

Walmart
11.2022 - 03.2024

Sales Associate

Walmart
06.2019 - 11.2022

Bachelor Of Science - Psychology

Oral Roberts University

Associates Of Science - Biology

Tulsa Community College

High School Diploma -

Jenks High School

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